Customer Experience Representative

2 months ago


Johannesburg, Gauteng, South Africa ABC Worldwide Full time
{"Job Title": "Customer Experience Specialist", "Job Description": "Job Summary

ABC Worldwide is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our international call centre, you will be responsible for providing exceptional customer service to clients across the globe.

Key Responsibilities
  • Customer Service: Respond to customer inquiries via phone, email, and social media, providing timely and accurate solutions to their issues.
  • Communication: Develop and maintain strong relationships with customers, ensuring a positive and professional experience.
  • Problem-Solving: Research and resolve customer complaints in a fair and efficient manner.
  • Product Knowledge: Stay up-to-date on company products and services, providing customers with accurate information and recommendations.
  • Team Collaboration: Work closely with colleagues to achieve team goals and objectives.
Requirements
  • Language Skills: Fluency in English and one of the following languages: Danish, Swedish, Norwegian, or Dutch.
  • Education: Grade 12 or equivalent.
  • Experience: Previous customer service experience is advantageous.
  • Skills: Strong PC literacy, strong customer orientation, and availability to work shifts.
What We Offer

As a Customer Experience Specialist at ABC Worldwide, you will have the opportunity to work in a dynamic and fast-paced environment, developing your skills and knowledge in customer service and communication.

", "lang_code": "en-US"}

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