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Customer Experience Advisor

2 weeks ago

Johannesburg, Gauteng, South Africa Pnet Full time
About the Role

The Customer Success Consultant at Pnet is responsible for engaging with customers to drive and accelerate their value realization.

They develop a deep understanding of customers' recruitment and development strategy and business objectives to drive the use of the Pnet solutions.

Key Responsibilities
  • Develop and implement account strategies and consumption plans that drive customer outcomes.
  • Build trusted relationships with customers to support value-based consumption focused activities.
  • Monitor SLA performance and maintain a high level of customer satisfaction.
Requirements
  • A minimum of 3 years' customer management experience.
  • Excellent knowledge of the MS Office suite.
  • Intermediate to Expert level experience on Excel.