Hotel Operations Specialist

2 weeks ago

George Knysna, South Africa Synergy Human Resources Full time

**Key Responsibilities:**

  • Operations:
    • Ensure service levels are maintained in the Restaurant and Front Office
    • Manage Dining Room, Catering and ensure that tables are always setup correctly
    • Communicate with service, kitchen staff and reception staff regarding, reservations and special events, check-ins and check-outs
    • Coordinate daily Front of the House and Back of the House restaurant operations
    • Respond efficiently and accurately to customer complaints
    • Ensure compliance with sanitation and safety regulations
    • Control operational costs and identify measures to cut waste
  • Management:
    • Manage, organize, and supervise shifts and shift rosters
    • Fill Duty Manager shifts, where you are representing the company, as the most senior person on the property
    • Manage budgets and cost control methods to minimize expenses
    • Sign-off weekly and monthly stock takes
    • Gratuity control and allocation
    • Run all special events alongside Events Manager
    • Ensure that all SOPs and policies are adhered to on property
    • Liaise with customers, employees, suppliers, licensing authorities and sales representatives
  • Human Resources:
    • Ensure staff training is updated and signed for and that all evidence is in each staff members personnel file
    • Schedule staff hours and assign duties for staff by drawing up the weekly roster
    • Ensure that all staff works the minimum number of contractual hours per month
    • Establish standards for personal performance and customer service
    • Maintain dress code standards
    • Assist in conducting performance appraisals/HR Statuses
    • Progressive and constructive discipline in conjunction with HR
    • Maintain staff files
  • Finance:
    • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
    • Report on financial performance, inventory, and personnel
    • Ensure quality and concepts are implemented and maintained
    • Ensure stock control system is maintained
    • Daily beverage counts and variance reports to be signed off
    • Keep track of monthly and annual budgets to assist in making targets
    • Signing off staff hours and payroll adjustments where necessary
  • Administration:
    • Producing management reports as required
    • Sign off monthly income statements
    • Maintain the F&B Staff HR files and other HR related matters as below
    • Maintain the events store for the property

**Requirements:**

  • Grade 12 or equivalent
  • Accommodation Certificate / Hotel School Diploma is advantageous
  • Must be computer literate and proficient in Opera
  • Must have at least 5 years previous experience in a 4 or 5 star establishment
  • Must be fully bilingual
  • Excellent communication skills (both written and verbal)
  • Must have contactable references

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