Client Satisfaction Advocate

1 month ago


Sandton, Gauteng, South Africa Switch Elektrik Pty(Ltd) Full time R4 500 - R6 500 per month

Job Description:

Switch Elektrik Pty(Ltd) is committed to delivering exceptional customer experiences. As a Client Satisfaction Advocate, you will play a crucial role in ensuring customer satisfaction and driving sales initiatives. Your key responsibilities will include analyzing customer needs, maintaining strong relationships with customers, and achieving outstanding performance in service and response metrics.

Responsibilities:

  1. Analyze customer needs to identify areas for improvement and implement effective solutions.
  2. Develop and maintain strong relationships with customers through regular communication and provide comprehensive information using appropriate tools and techniques.
  3. Meet or exceed service level agreements and achieve outstanding performance in service and response metrics.
  4. Address customer complaints promptly and effectively, and follow up to confirm issues are resolved.
  5. Maintain accurate and detailed records of customer interactions and manage account documentation according to established communication protocols and company policies.

The estimated salary for this role is $65,000 - $85,000 per annum, based on industry standards and location factors.



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