Sales Team Manager
4 weeks ago
Job Description:
As a Team Leader at WNS Global Services, you will play a critical role in leading and directing the telesales team to achieve high sales and excellent customer satisfaction. Your primary responsibility will be to manage and motivate team members to deliver exceptional results, while ensuring that all administrative duties are up-to-date.
Key Responsibilities:
- Develop and implement strategies to achieve sales targets and improve customer engagement.
- Lead by example and foster a positive learning environment that empowers and develops team members.
- Collaborate with other teams to ensure seamless communication and achieve overall contact center objectives.
- Coach and mentor team members to enhance their skills and performance.
- Manage team performance, provide feedback, and implement corrective actions as needed.
Requirements:
- Minimum 12 months of sales team leadership experience.
- Proven leadership and supervisory experience.
Qualifications:
Matric or equivalent qualification is required.
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