Operations Manager

1 day ago


Durban, KwaZulu-Natal, South Africa CallForce Full time

About the Role:

We are seeking an experienced Operations Manager to lead our sales team and drive business growth. The successful candidate will have a proven track record of managing high-performing teams and delivering results in a fast-paced environment.

Key Responsibilities:

  • Team Management: Develop and maintain a high-performing sales team, guiding and supporting team members to achieve their targets.
  • Operational Efficiency: Set, measure, and meet performance targets for speed, efficiency, sales, and quality, driving operational and technological efficiencies within the team.
  • Performance Monitoring: Monitor team members' performance against targets on a daily basis, identifying areas for improvement and implementing changes as needed.
  • Quality Control: Analyze performance statistics, identify areas for improvement, and implement corrective action where required.
  • Forecasting: Forecast capacity against plan on a weekly/monthly basis to ensure optimal resource allocation.
  • Staff Development: Motivate, develop, and retain staff, identifying training needs and planning training sessions.
  • Health and Safety: Ensure adherence to health and safety policies and procedures, conforming to legislative requirements and reporting any concerns/incidents.

Requirements:

To be successful in this role, you will need:

  • Proven experience in team management and leadership
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills
  • Experience with health and safety policies and procedures

What We Offer:

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus a range of benefits including health insurance, retirement savings, and professional development opportunities.

Join Our Team:

CallForce is a dynamic and growing company, committed to excellence in customer service and employee satisfaction. If you are a motivated and results-driven individual, looking for a new challenge, please submit your application today.



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