Contact Centre Operations Manager

At RecruitCo (Pty) Ltd, we are seeking an experienced Contact Centre Advisory to be based in Cape Town. This is a permanent position with an estimated annual salary of R600,000 - R800,000.Job OverviewThe successful candidate will be responsible for providing advisory services to our clients on their contact centre operations. They will work closely with our...

Key Responsibilities:Operational Leadership: Drive a high-performance culture that aligns with company goals and client expectations by leading, mentoring, and supporting the Contact Centre team.Performance Management: Monitor key performance indicators (KPIs) daily and analyze metrics to ensure optimal team performance and achievement of client SLAs.Client...

Job OverviewWe are seeking a seasoned Human Resources Manager to oversee employees working in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to handle key HR functions ensuring that staff maintain the required standards of professionalism and service delivery.Duties and ResponsibilitiesProvide strategic HR oversight and...

CallForce is a leading BPO service provider offering innovative contact centre solutions globally. We are seeking a skilled Night Shift Contact Centre Administrator to join our team in Cape Town.Key Responsibilities:Optimize dialler performance by maintaining and updating calling lists.Collaborate with the operations manager to ensure optimal campaign...

Job Title: Operations Agent: Sales Contact CentreRole Purpose:The ideal candidate will be a talented and motivated inbound sales and service centric Call Centre Agent who enjoys facilitating sales via the telephone. They should be well-versed in inbound and/or outbound call handling, sales and service. The agent will be dealing with motivated car sellers who...

Job SummaryWe are seeking an experienced Business Development Manager to lead our contact centre campaigns in Cape Town. The ideal candidate will have exceptional client relationship management skills, practical HR/IR experience, and a strong ability to manage conflict.Key Responsibilities:Client Relationship Management: Engage with the client management...

Isilumko Staffing (JHB) is recruiting for a Contact Centre Relief Worker to join their team in the insurance industry. This is a fantastic opportunity for individuals who want to gain experience in a dynamic contact centre environment while working on a short-term contract basis.The ideal candidate will possess excellent communication skills, a strong...

We are currently seeking a skilled Customer Service Contact Centre Representative to join our team at Isilumko Staffing (JHB). Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales.Key Responsibilities:Conduct outbound calls to customers to promote products and servicesProvide...

We are searching for a dynamic and results-driven CX Contact Centre Agent to contribute to the success of SA Commercial (Pty) Ltd. As a member of our contact centre team, you will play a vital role in ensuring that our customers receive top-notch service and support.Key ResponsibilitiesHandle inbound and outbound calls, providing solutions to customer...

Isilumko Staffing (JHB) is seeking a Contact Centre Agent to join our team in Cape Town. This is an excellent opportunity for individuals who are passionate about customer service and have experience working in a fast-paced call centre environment.Responsibilities include:Providing exceptional support to clients via phoneResolving customer complaints in a...

Centre Recruit Consultants is a leading financial services firm seeking an experienced Financial Manager to join our team in Cape Town.We offer a competitive salary of R550,000 - R650,000 per annum, depending on experience.About the Role:Job Summary: We are looking for a highly skilled Financial Manager to oversee our financial operations and ensure accurate...

Job DescriptionAbout the Role:The Operational Lead - Call Centre will be responsible for overseeing the day-to-day operations of our call centre, ensuring efficiency and productivity. This role will involve managing a team of staff, developing performance goals and objectives, and conducting regular performance evaluations.Key Responsibilities:Recruit,...

We are seeking a highly skilled HR Generalist to oversee insourced and outsourced staff deployed in the BPO/Contact Centre sector in Cape Town.The successful candidate should be able to build and maintain strong relationships with external clients and internal stakeholders to enable an optimal working environment.Key Responsibilities:Provide HR oversight and...

Job Description:As an Outbound Call Centre Agent - Debt Collection, you will be responsible for proactively contacting clients via telephone and in writing to drive collections. The ideal candidate will have at least 12 months collection experience in a Call Centre environment and a strong understanding of debt collection.You will also possess excellent...

NCR Management Centre seeks an exceptional Administrative Operations Manager to oversee the day-to-day administrative functions and ensure seamless operation of our office environment.This is a pivotal role that requires strong organizational, multitasking, and interpersonal skills. The successful candidate will have excellent verbal and written...

This is an excellent opportunity to enhance your career prospects in the financial industry. As a contact centre support professional, you will be responsible for providing exceptional customer service and ensuring that customers receive timely and effective solutions to their queries.We are seeking candidates who possess excellent communication and...

We are seeking an experienced DC Operations Executive to join our team in Cape Town. As a key member of our operations team, you will be responsible for the overall management and coordination of all warehousing functions in our Distribution Centre.The successful candidate will have a strong background in supply chain operations, with experience in managing...

About Future Africa Consulting (Pty)LtdWe are a leading consulting firm in the field of data centre infrastructure management, dedicated to providing exceptional services to our clients.Our team is passionate about delivering innovative solutions that meet the evolving needs of the industry.Job Title: Data Centre Regional Operations ManagerEstimated Salary:...

**About FACT**Factual, transparent, and accurate. At FACT, we pride ourselves on being a forward-thinking organization that prioritizes innovation and excellence in all aspects of our business.**Job Description**We are seeking an exceptional Data Centre Operations Manager to join our team. In this critical role, you will be responsible for the maintenance...

NCR Management Centre is an innovative and forward-thinking organisation that prioritises the seamless operation of its administrative functions.As an Administrative Operations Manager, you will play a pivotal role in ensuring the day-to-day administration runs smoothly and efficiently.The successful candidate will possess strong organisational skills, with...