Night Shift Contact Centre Administrator
4 days ago
CallForce is a leading BPO service provider offering innovative contact centre solutions globally. We are seeking a skilled Night Shift Contact Centre Administrator to join our team in Cape Town.
Key Responsibilities:
- Optimize dialler performance by maintaining and updating calling lists.
- Collaborate with the operations manager to ensure optimal campaign execution and reporting.
- Monitor dialler performance and implement real-time adjustments to achieve campaign objectives.
- Generate daily, weekly, and monthly reports using Dialler specific Data.
- Assist in troubleshooting and resolving any dialer-related issues.
Requirements and Qualifications:
A minimum of 2 years of experience working in a contact centre environment.
Familiarity with IT/Dialer systems.
Ability to work night shifts (4pm – 4am) with flexibility for potential adjustments.
Competencies:
- Intermediate to expert proficiency in Microsoft Excel.
- Proficiency in Microsoft Suite.
- Experience with Power BI, SQL is desirable.
- Strong analytical skills and ability to read data.
- Exceptional communication and teamwork skills.
- Detail-oriented and capable of working in a fast-paced environment.
Why Work with CallForce:
We offer a competitive salary package, opportunities for professional growth and development, and a dynamic collaborative team environment.
As a Night Shift Contact Centre Administrator at CallForce, you will have the opportunity to work on an international campaign with a global reach and make a meaningful contribution to our company's success.
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