IT Solutions Manager

1 week ago


Pretoria, Gauteng, South Africa IT Ridge Technologies Full time
Job Summary

We are seeking an experienced IT Solutions Manager to join our team at IT Ridge Technologies. The successful candidate will be responsible for managing operational planning, workflow, and application of processes, procedures, and systems within the Corporate Service Solutions division.

Key Responsibilities
  • Operational Planning: Develop short-term work plans in line with the Business Solutions and Technology Department (BSTD) strategy and business plans, and communicate on the division's activities.
  • Workflow Management: Manage and improve the workflow and application of processes, procedures, and systems.
  • Process Improvement: Provide advice on the refining of policies, processes, and systems and improve the alignment with related divisional processes and systems.
  • Project Delivery: Manage and facilitate the delivery of division-specific outputs, including the timeous delivery of projects and the readiness of solutions to transition into operations.
  • Resource Optimization: Optimise resource use in the division, allocate work, manage the accountability of resources, and provide input into cost management.
  • Stakeholder Management: Manage stakeholder relationships to ensure the timeous delivery of quality IT solutions in accordance with business requirement specifications.
  • Process Governance: Identify gaps and inefficiencies (including governance and the management of risks and audit findings) in the work of the division and take specific actions for the implementation of improvements.
  • Quality Management: Manage, monitor, evaluate, and report on the quality, turnaround, and impact of the division's deliverables.
  • Performance Management: Encourage a performance culture in the division, define performance expectations, and conduct effective performance management of direct reports.
  • Employee Development: Drive priority development for employees by promoting and supporting career management and the development of direct reports.
  • Innovation: Drive innovation and implement the necessary changes to improve application processes and systems to align with global best practices.
  • IT Strategy Execution: Execute the IT strategy within the division.
  • Transformation: Drive the transformation of the Corporate Services systems through implementation and maintenance of a secured and high-availability solution.
Requirements
  • Qualifications: Honours degree in Computer Science (NQF 8) or an equivalent qualification.
  • Experience: 8 to 10 years' experience in an IT environment, and 3 years' experience in managing corporate service solutions.
  • Technical Skills: Technical background in an appropriate area (e.g. software development, infrastructure, or integration).
  • Industry Awareness: Industry, organisational, and business awareness.
  • Soft Skills: Quality assurance, continuous improvement, continued learning and professional development, business continuity planning, systems integration, systems specialisation, IT governance, risk, and compliance, collaboration, integration testing, business relationship management, IT enablement reporting, financial management, information management, and project management.


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