Guest Relations Officer

4 days ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

Our client is looking to employ two (2) Guest Relations Officers who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer will serve the needs of their guests and assist fellow colleagues of different departments if need be.

**Location: Stellenbosch, Western Cape**

**Requirements**:

- Grade 12
- 2-3 years previous experience
- Must be passionate about the hospitality industry
- Must have own vehicle with a valid driver’s license/reliable transport
- Must have previous experience in a 5* establishment (non-negotiable)
- Excellent interpersonal
- & communication skills, written and verbal (in person and telephonic)
- Strong customer service orientation with excellent people skills

**Responsibilities**:

- Welcoming and showing around of guests
- Ensuring that all guest information and rates are correct
- Pass all relevant guest information on to various departments as required
- Assist guests with bookings, tours, and transfers
- Art tours as required
- Check lodges for arrivals
- Log maintenance concerns
- Thorough handover with Night Audit & update whiteboard with all relevant information
- Ensuring that all public areas are in order on-site inspection
- Responsible for cash float & dockets
- Action wake-up calls
- Printing of newspapers, day sheets, welcome letters, weather cards, etc.
- Admin related tasks, checking guests in, ensuring all guest details are correct, and ensuring the desk is tidy
- Managing all calls & guest concerns



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