Guest Relations Officer
5 months ago
Estate close to Stellenbosch is looking for a Guest Relations Officers who will be responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assisting fellow colleagues of different departments if need be.
**Responsibilities**:
- Welcoming and showing around of guests
- Ensuring that all guest information and rates are correct
- Pass all relevant guest information on to various departments as required
- Assist guests with bookings, tours and transfers
- Check lodges for arrivals
- Log maintenance concerns
- Thorough handover with Night Audit
- Ensuring that all public areas are in order on-site inspection
- Responsible for cash float & dockets
- Action wake-up calls
- Printing of newspapers, day sheets, welcome letters, weather cards etc.
- Admin related tasks, checking guests in, ensuring all guest details are correct and ensuring the desk is tidy
- Managing all calls & guest concerns
**Requirements**:
- Grade 12
- Preferably 2 years previous experience
- Passionate about the hospitality industry
- Excellent interpersonal
- & communication skills, written and verbal (in person and telephonic)
- Strong customer service orientation with excellent people skills
- Ability to maintain a professional working relationship with all departments and across cultures and religions
- Comfortable in dealing with very distinguished clientele
- Must be well-presented
-
Guest Relations Officer
2 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. RESPONSIBILITIES: - Welcome and...
-
Guest Relations Officer
5 months ago
Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...
-
Guest Relations Officer
2 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeThis role is ideal for someone passionate about hospitality, with excellent communication skills, and a desire to deliver unforgettable guest experiences. As the Guest Relations Officer, you will be the face of the estate, ensuring guests receive a warm welcome and have their needs met from arrival to departure. **Key Responsibilities**: - Greet and...
-
Guest Relations Officer
5 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the ultimate guest's experience from arrival to departure is seamless and in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need...
-
Guest Relations Officer
2 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...
-
Guest Relations Officer
6 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeCareer Growth, Hospitality Recruitment are looking for a Guest Relations Officer to provide high-quality service to our clients hotel guest and customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You...
-
Guest Relations Officer
5 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Guest Relations Officer responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will also make sure our front-desk...
-
Guest Relations Officer
5 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**Our client a well-established wine estate is looking to employ a Guest Relations Officer at their organization** **Location**:Stellenbosch, Western Cape **Requirements**: - Hospitality Certificate or Diploma - 2 years of experience in a similar role - Must have good computer and administration skills - Must have the ability to maintain a professional...
-
Guest Relations Officer
5 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWine Estate close to Stellenbosch is looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. -...
-
Guest Relations Officer
4 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWine Estate close to Stellenbosch is looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. -...
-
Guest Relations Officer stellenbosch
6 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**Responsibilities**: - Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers -...
-
Guest Relations Officer
2 months ago
Stellenbosch, South Africa Jordan Wine Estate Full time_ **JOB DESCRIPTION**:_ **The Guest Relations Officer for Jordan Luxury Suites and The Cellar Door** The main function of The Guest Relations officer is to deliver friendly and efficient customer service as well as to create a warm and welcoming atmosphere for all guests. The key aim is to anticipate clients’ needs to enhance the customer...
-
Guest Relations Officer
4 months ago
Stellenbosch, South Africa Tych Business Solutions Full timeOur client in Stellenbosch, Western Cape, South Africa is looking for a guest relations officer, who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer will serve the needs of guests and assists fellow colleagues from different...
-
Guest Relations Officer
5 months ago
Stellenbosch, South Africa Paradigm Recruitment Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. RESPONSIBILITIES: Welcome and...
-
Guest Relations Officer
3 weeks ago
Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd Full timeJob Title: Guest Relations Officer/Hotel ReceptionWe are seeking a highly skilled and experienced Guest Relations Officer to join our team at Delaire (Pty) Ltd. As a key member of our hospitality team, you will be responsible for ensuring that our guests have a seamless and enjoyable experience from arrival to departure.Key Responsibilities:Welcome and...
-
Guest Relations Officer
6 days ago
Cape Winelands, Western Cape, South Africa HotelJobs.co.za Full timeNew opportunity has become available as Guest Relations Office with this award winning wine estate complex in the Cape Winelands area. As Guest Relations Officer you’ll be the heart of service standards, guest satisfaction & an excellent inter-departmental communicator, assisting in coordination of all estate departments & optimizing revenue. For this...
-
Guest Relations Officer
2 months ago
Stellenbosch, South Africa Edge Personnel (Pty) Ltd Full timeOur client, a reputable and well-established Property in the Stellenbosch area, has a vacancy for a qualified and experienced Guest relations Officer. You will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests...
-
Guest Relations Officer
5 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**GUEST RELATIONS OFFICER** We are looking for a Guest Relations Officer who will be responsible for ensuring that guests’ experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves our guests’ needs and our fellow colleagues. **MAIN RESPONSIBILITIES** - Welcome and introduce...
-
Guest Relations Officer
4 weeks ago
Stellenbosch, Western Cape, South Africa Generico Recruitment Pty Ltd Full timeJob Title: Guest Relations OfficerWe are seeking a highly skilled Guest Relations Officer to join our team at Genrico Recruitment Pty Ltd. As a key member of our hospitality team, you will be responsible for ensuring that our guests have a seamless and enjoyable experience from arrival to departure.Key Responsibilities:Check-in and check-out guests in a...
-
Guest Relations Officer
4 weeks ago
Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full timeJob Title: Guest Relations Officer/Hotel ReceptionWe are seeking a highly skilled and experienced Guest Relations Officer to join our team at Delaire (Pty) Ltd. The successful candidate will be responsible for ensuring that our guests have a seamless and enjoyable experience from arrival to departure.Key Responsibilities:Welcome and introduce our guests to...