Guest Relations Officer

4 weeks ago


Stellenbosch, South Africa Edge Personnel (Pty) Ltd Full time

Our client, a reputable and well-established Property in the Stellenbosch area, has a vacancy for a qualified and experienced Guest relations Officer. You will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. Minimum of 2 - 3 years’ experience.

You will be responsibility for but not limited:
Welcome and introduce the property lodges and spa to guests

Check-in and check-out guests

Pass all relevant guest information on to various departments as required

Assist guests with bookings, tours and transfers, build and create guests’ itineraries

Ensuring that all guest information and rates are correct

Guests’ liaison to all outside guests

Update guests’ profiles

Report to the manager on duty regarding any related maintenance concerns

Prepare welcome letters and registrations cards
- Manage: _
- Day sheet - guests itinerary document
- Guests' daily Call log
- Calls and guest concerns

Assist reservations with lodge guests’ bookings, and messages

Assist Spa and Housekeeping when required

Assist with lunch and dinner bookings on dine-plan as required

Do a thorough handover with the Night Auditor & early/late shift Guest Relations

Ensure all transfers are booked, tracked and charged

Required 2 Night audit duties per month

**QUALIFICATIONS / REQUIREMENTS**:
High school degree or equivalent

Formal culinary training / culinary degree - Hospitality Certificate/Diploma;
At least 2-3 years’ experience in a similar role

Very strong computer and great administration skills

**Skills**:
Fully bilingual (Afrikaans and English) with good communication and interpersonal skills

Passionate about the hospitality industry

Strong customer service orientation with excellent people skills

Ability to maintain a professional working relationship with all departments and across cultures and religions

Comfortable in dealing with very distinguished clientele

Must be well-presented

Friendly, helpful and outgoing

Natural warmth and friendliness

Punctual & self-disciplined

Extreme attention to detail

Pro-Active and a team player

Reliable transport to and back from work

Customer service attitude

Self-motivated and results driven

Professional personal presentation

Ability to work under pressure

**Job Types**: Full-time, Permanent

Pay: R12 000,00 - R14 000,00 per month



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