Guest Relations Officer

4 months ago

Stellenbosch, South Africa Jordan Wine Estate Full time

_ **JOB DESCRIPTION**:_

**The Guest Relations Officer for Jordan Luxury Suites and The Cellar Door**

The main function of The Guest Relations officer is to deliver friendly and efficient customer service as well as to create a warm and welcoming atmosphere for all guests. The key aim is to anticipate clients’ needs to enhance the customer experience.

**This position is a live-in position.**

The Guest Relations officer will be required to permanently live on the property. The accommodation is a semi - equipped house with electricity, water and wi-fi.

The Guest Relations officer will be required to be on standby to be available for guest emergencies, early check-outs, late check-ins and other relevant duties. When on duty, be responsible for the cell phone and taking any after-hour calls or answering messages, ensuring that you deal with it in a professional manner.

**Day to day duties will include but not be limited to**:

- Welcoming and acknowledging all guests visiting Jordan Estate.
- Stay updated with Restaurant, Luxury Suites and Cellar Door bookings and specials.
- Be familiar and confident in all departments of the estate.
- Communicating walk in guests to each department’s manager.
- “Think on feet” attitude to assist guests when all departments are full, create an expectation and follow through with continuous communication.
- Attending to guests' personal requests.
- Maintain records of incoming guests and obtain the necessary documentation from the guest. Update CRM notes daily on reservation platform.
- Ensuring guests checking out have settled their bill and those suites are left in a reasonable condition with no items removed or taken.
- Be able to think on the spot and solve problems quickly and efficiently with as little inconvenience caused to the guests. Be proactive.
- Be informed on what is happening at Jordan Wine Estate, the history as well as other activities and establishments in Stellenbosch, Cape Winelands, and in Cape Town.
- Inform the Manager about any staff issues/concerns brought to your attention.
- Take full responsibility for the day-to-day operations when the Accommodation Manager is absent or not present and be able to manage the team.
- Fulfill the necessary daily administration duties at The Luxury Suites.
- Report maintenance issues and assist with monthly routine maintenance checks of suites.
- Assisting team members where needed.
- Ensure the highest level of cleanliness and hygiene.
- Upholding highest level of quality and standards set by Management.
- Follow all relevant health department regulations.

**Requirements**:

- A relevant qualification in hospitality and tourism
- ± five (5) years relevant experience and experience within the wine and hospitality industry are pre
- requisites;
- Computer literate
- Attention to detail
- Own reliable transport essential.

Commencement date of duties: 1st of November 2024

Closing date: 20th of September 2024

Pay: R8 000,00 - R9 000,00 per month

Ability to commute/relocate:

- Stellenbosch, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Own reliable vehicle

**Education**:

- Diploma (required)

**Experience**:

- Guest Relations and Hospitality: 5 years (required)

License/Certification:

- PDP will be advantageous (preferred)

Application Deadline: 2024/09/20
Expected Start Date: 2024/11/01

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