Guest Relations Officer

7 months ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest’s experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves our guests’ needs and assists fellow colleagues.

**MAIN RESPONSIBILITIES**:

- Welcome & introduce Delaire Graff Lodges & Spa to guests;
- Check-in & check-out guests;
- Pass all relevant guest information on to various departments as required;
- Assists guests with bookings, tours, and transfers & builds & creates guest itineraries;
- Manage:

- Day sheet - guests itinerary document;
- Guests daily call log;
- Calls & guests concerns;
- Assist reservations with lodge guests’ bookings, messages;
- Do a thorough handover with the Night Auditor & early/late shift Guest Relations;
- Report to the manager on duty regarding any other urgent issues/concerns;
- Required 2-night audit duties per month.

**MAIN REQUIREMENTS**:

- Hospitality certificate/diploma;
- At least 2 - 3 years’ experience in similar role;
- Very strong computer and great administration skills;
- Passionate about the hospitality industry;
- Excellent interpersonal
- & communication skills, written and verbal in English (in person and telephonic);
- Strong customer service orientation with excellent people skills;
- Comfortable in dealing with very distinguished clientele;
- Must be well-presented;
- Friendly, helpful and outgoing;
- Natural warmth and friendliness;
- Punctual & self-disciplined;
- Extreme attention to detail;
- Pro-Active and a team player;
- Reliable transport to and back from work;



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