Guest Relations Officer stellenbosch

2 weeks ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

**Responsibilities**:

- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards

Requirements and skills
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standard
- Computer literacy - Experience on Gaap, Micros, Nightbridge, etc
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or Higher Certificate in Hospitality Management



  • Stellenbosch, South Africa Tanya Serra Full time

    Job Posted: 30-Oct-2023 - Location: Stellenbosch **GUEST RELATIONS OFFICER** We are looking for a Guest Relations Officer who will be responsible for ensuring that guests’ experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves our guests’ needs and our fellow...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Situated on one of the most spectacular wine estates in the Stellenbosch area, this luxury villa hotel and spa offers a unique and tranquil setting with elegant 5 star rooms and suites, each individually decorated, a choice of dining venues and many venue options for the most romantic wedding imaginable. We are in search of a young, vibrant and attractive...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Our client a well-established wine estate is looking to employ a Guest Relations Officer at their organization** **Location**:Stellenbosch, Western Cape **Requirements**: - Hospitality Certificate or Diploma - 2 years of experience in a similar role - Must have good computer and administration skills - Must have the ability to maintain a professional...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **GUEST RELATIONS OFFICER** We are looking for a Guest Relations Officer who will be responsible for ensuring that guests’ experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves our guests’ needs and our fellow colleagues. **MAIN RESPONSIBILITIES** - Welcome and introduce...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Job Advert**: Guest Relations Officer - Luxury 5 Wine Estate, Stellenbosch Kendrick Recruitment is seeking a dedicated Guest Relations Officer to join an esteemed 5-star Wine Estate in Stellenbosch. In this role, you will play a key part in ensuring every guest's experience, from arrival to departure, is seamless, aligning with all policies and...


  • Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Exciting Opportunity Alert! Ready to dive into the world of exquisite hospitality? Our prestigious client, a hidden gem nestled in the enchanting landscapes of Stellenbosch, is on the lookout for a dynamic and personable Guest Relations Officer to join their stellar team. Known for their unwavering commitment to creating extraordinary guest experiences,...


  • Stellenbosch, South Africa What Next Recruitment Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...


  • West Coast, Western Cape, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Guest Relations Officer** **5* property - West Coast, Western Cape** Wonderful opportunity for an individual with exceptional guest relations skills and proven experience in a luxury lodge establishment to join a 5 star property on the beautiful West Coast. This person will enjoy creating the total guest...

  • Duty Manager

    3 days ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Job Opportunity**: Duty Manager at Luxury Hotel in Stellenbosch Kendrick Recruitment is currently seeking an experienced and passionate Duty Manager to join a prestigious luxury hotel in the charming town of Stellenbosch. This is an outstanding opportunity to be part of a renowned establishment and contribute to delivering exceptional guest experiences in...

  • Guest Relations

    4 weeks ago


    Stellenbosch, South Africa Protea Heights Farm Full time

    Perhaps you’re looking for a new challenge in a friendly, intimate, non-institutional environment. If so, then consider working in one of Stellenbosch’s most elegant guesthouses, located in a picture-perfect setting of Devon Valley. You must have a true passion for hospitality, share our commitment to provide the finest guest service, and help our team...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is currently seeking a **Guest Relations Officer** to ensure seamless guest experiences from arrival to departure for a Luxury Lodge and Spa establishment. : Guest Relations Officer : Western Cape : Depending on Experience **Accommodation**: Live out **Responsibilities**: - Welcome and introduce guests - Handle guest check-in and...


  • Cape Town, South Africa Tanya Serra Full time

    Job Posted: 24-Mar-2023 - Location: Cape Town 5* Boutique Hotel in the City of Cape Town - the Guest Relations Officer main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay ,This position has the responsibility of dealing with Guest daily, The duties include Guest handling as well as performing...


  • Cape Town, South Africa HotelJobs.co.za Full time

    5* Boutique Hotel in the City of Cape Town the Guest Relations Officer main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay ,This position has the responsibility of dealing with Guest daily, The duties include Guest handling as well as performing administration tasks.You are required to obtain...


  • Stellenbosch, South Africa Achieve Hospitality Full time

    **Public Relations Officer, Stellenbosch Estate - Salary R30,000 - R40,000 DOE** **RELATIONSHIP MANAGEMENT**: - Hands-on relationship management with VIP guests; - Meet and host VIP guests on the Estate; - Promote the various elements of the Estate to the VIP guests; - Establish, grow and manage relationships with strategically important guests and...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Boutique Hotel close to Stellenbosch is looking for a Receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation. The Receptionist responsibilities include registering guests, providing information about rooms, rates and amenities. **Requirements**: - 2 years’ experience of hotel reception work - Fluency...


  • Cape Town, South Africa The Recruitment Specialists Full time

    **2024-01-25 - 2024-06-30** **PERMANENT** **CT003215** - **SPA, BEAUTY, FITNESS, HAIR** - **Western Cape**, Cape Town Waterfront** Guest Relations Officer **Location**:Waterfront, Cape Town **Salary**: Between R 9000.00-R11 000 (Depending on experience) 10% on all Floats sold 10% on all Rasuls sold 10% on all upgrades 5% on all contracts sold Yearly...


  • Cape Town, South Africa CTICC Full time

    **The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. **Satisfied Customers**: - Welcome and interact with...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    A well-established farm in Stellenbosch is looking for a Housekeeping Manager. This is a live-in, long-term position. **Duties** - Look after the full management of the 2 private residences. - Manage staff (2-3 cleaning staff, and 3-4 gardening/ pool maintenance staff). - Receive guests of the homeowners - room checks, check in and out ensuring breakfast...