Guest Relations Officer

6 months ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

**GUEST RELATIONS OFFICER**

We are looking for a Guest Relations Officer who will be responsible for ensuring that guests’ experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves our guests’ needs and our fellow colleagues.

**MAIN RESPONSIBILITIES**
- Welcome and introduce Lodge & Spa to guests.
- Check guest in and out.
- Pass all relevant guest information on to various departments as required.
- Assist guests with bookings, tours and transfers and builds and creates guests’ itineraries.
- Manage:

- Day Sheets - guests’ itinerary documents
- Guests daily call log
- Calls and guests concerns
- Assist reservations with lodge guests’ booking, messages.
- Do a thorough handover with the Night Auditor and early / late shift guest relations.
- Report to the Manager on duty regarding any other issues / concerns.
- Required 2-night audit duties per month.

**MAIN REQUIREMENTS**
- Hospitality Certificate / Diploma
- At least 2 to 3 years’ experience in similar role
- Very strong computer and great administrations skills.
- Passionate about the hospitality industry.
- Excellent interpersonal and communications skills, written and verbal in English (in person & telephonically)
- Strong customer service orientation with excellent people skills.
- Comfortable in dealing with very distinguished clientele.
- Must be well presented.
- Friendly helpful and outgoing.
- Natural warmth and friendliness.
- Punctual and self-disciplined.
- Extreme attention to detail.
- Pro-Active and a team player.
- Reliable transport to and back from work.



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