Kza service Manager

3 weeks ago

Randburg, South Africa Krones Machinery Full time

-Division
Engineering
Company
Krones Southern Africa (Pty) Ltd
Location
Randburg, South Afrika
Join as
Professionals
Worktime
Full-time

Krones Southern African is located in Northriding Johannesburg, and is a subsidiary of Krones AG in Neutrabling Germany, a major German company internationally recognised as the world leader in the design and manufacturing of high-speed equipment for the packaging and bottling industry.
- We provide extensive after-sales and service support for the Southern African region and our goal is to ensure that our customers attain maximum productivity, based on the excellence of our products, support operations and customer service. Krones Southern Africa also provides local engineering services for the beer and beverage industry within the Sub
- Saharan African region.Your tasks
- Preparation of technicians together with Dispatcher before they attend an intervention.
- Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvement areas to the technicians
- Develop and continuously improve the Onboarding procedure for new joiners, this includes PPE, IT equipment, tools, clothing etc.
- Issue, audit and record all tools required by the technicians
- Assist the Safety Office in selecting and issuing appropriate PPE and clothing for Service Technicians
- Facilitate along with HR the Exit process of a Service Technician, to ensure a smooth exit. This should include but is not limited to; transducer and tool return, outstanding S&T’s, service reports, timesheets and reason for exit.
- Personal Time Off (leave) Management
- Attend to Standby Support as per the Standby Procedure.
- Leading and developing technicians, by ensuring appropriate training development plans, regular Service Meeting, Check-ins etc.
- Performance and functional management for their allocated Service Technicians, including relevant feedback to Krones Stakeholders.
- Active involvement in the hiring of all new staff within their team.
- Collaborative engagement with Dispatchers and PM’s regarding the allocation and utilization of KSA technicians, which will allow for broader skills development.

**Profile**:

- National or Technical Diploma in Mechanical or Electrical with a Trade Certificate
- Team management experience for a minimum of 5 years with a team of 10 or more people
- Technical knowledge of machinery within the packaging or beverage industry
- SAP experience
- MS Office
- Strong communication and relationship management skills
- 12 years technical experience in the Packaging or Beverage industry
- Working knowledge of the Krones portfolio
- Interpersonal and negotiation skills
- Customer orientated and able to drive and adapt to change
- Sense of urgency and analytical problem solving skills (root cause analysis)
- Basic Project Management experience-
- To facilitate readibility, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties.

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