Service Contracts and Condition Monitoring

5 months ago

Gauteng, South Africa Caterpillar Full time

**Career Area**:Product Support**:
**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar has an exciting opportunity for a **Condition Monitoring and Customer Service Contracts Operations Consultant. **In this role you will develop, implement and manage, in collaboration with our dealers and internal Caterpillar partners, dealer process, capacity and capability improvement plans in these two key strategic growth areas, including optimization of the monitoring of equipment thru electronic, inspections, fluids analysis and other equipment and fleet data to provide value added recommendations and excellence in the operational execution of customer contracts, to optimize equipment maintenance, repair and uptime and drive aftermarket sales growth. Challenges include delivering results, considering alternative courses of actions, making timely decisions, and developing greater communication skills.

**Responsibilities**
- Driving excellence in Condition Monitoring and service contracts operational execution with selected dealers in the Africa Region, achieving targets on selected metrics.
- Improve dealer capabilities and capacity in the above-mentioned areas.
- Collaborate with internal partners to elaborate new creative plans to leverage Condition Monitoring for enhancing customer support.
- Execute Condition Monitoring strategies for the critical market segments: Construction Industries and/or Mining
- Perform on-site dealer evaluation of operational capabilities related to service contracts operational execution management and Condition Monitoring
- Provide direction and training to less experienced personnel.
- Perform complex analysis work; identify and resolve strategic problems.
- Keeping up with new industry trends through experience, stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer, and customer needs.

**Skill Descriptors**:Proven years of experience in Earthmoving and /or Mining industry in the areas of Condition Monitoring or service contract management or service operations management.

**Languages **- English required, French and / or Arabic would be particularly desirable.

**Customer Focus**:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

**Service Excellence**:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

**Collaborating**:Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

**Decision Making and Critical Thinking**:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

**Relationship Management**:Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

**Note**:Travel requirement is estimated between 20% and 40%

**_Additional information _**

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

For more information, visit

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Caterpillar is an Equal Opportunity Employer (EEO).

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