Head: Customer Experience
5 months ago
Gauteng, Centurion
- Annually Cost To Company (Market related)
A well-established financial services business is seeking to appoint a Head: Customer Experience
The Head: Customer Experience will oversee the delivery of customer experience services that will ensure that internal and external customers have a positive and seamless experience
throughout their interactions with the organization.
**Qualifications**:
- Bachelor’s Degree/Advanced Diploma in Business Administration/ Business Management /Customer Experience related qualification.
- Post graduate qualification in Business Administration/ Business Management/ Customer Experience related qualification.
- The following Certifications will be an added advantage:
- ACXP (Accredited Customer Experience Professional) advantageous.
- ACXM (Accredited Customer Experience Master) advantageous.
**Experience**:
- Relevant 10-12 years in a Client Support environment of which 5 (five) years must have been on a Senior Management level.
- Experience in customer experience management, including measurement, customer insights and understanding and customer experience strategy.
**Technical**:
- Knowledge of client relationship management (CRM) software/systems.
- Knowledge on Customer Experience business case development.
- Advanced customer experience modelling and analytics.
- Excellent communication and conflict handling skills as well as good stakeholder and interpersonal relation
- For more information please contact:
- Mandy Scullard
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