Head: Customer Experience

5 months ago


Centurion, South Africa Six Sense Full time

Gauteng, Centurion
- Annually Cost To Company (Market related)

A well-established financial services business is seeking to appoint a Head: Customer Experience

The Head: Customer Experience will oversee the delivery of customer experience services that will ensure that internal and external customers have a positive and seamless experience

throughout their interactions with the organization.

**Qualifications**:

- Bachelor’s Degree/Advanced Diploma in Business Administration/ Business Management /Customer Experience related qualification.
- Post graduate qualification in Business Administration/ Business Management/ Customer Experience related qualification.
- The following Certifications will be an added advantage:

- ACXP (Accredited Customer Experience Professional) advantageous.
- ACXM (Accredited Customer Experience Master) advantageous.

**Experience**:

- Relevant 10-12 years in a Client Support environment of which 5 (five) years must have been on a Senior Management level.
- Experience in customer experience management, including measurement, customer insights and understanding and customer experience strategy.

**Technical**:

- Knowledge of client relationship management (CRM) software/systems.
- Knowledge on Customer Experience business case development.
- Advanced customer experience modelling and analytics.
- Excellent communication and conflict handling skills as well as good stakeholder and interpersonal relation
- For more information please contact:

- Mandy Scullard



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