Customer Service Administrator

4 weeks ago

Cape Town, South Africa Lixil Africa Full time

**INTERNAL ADVERT - 6 MONTH CONTRACT**

**Position **Customer Service Administrator - Capturing **Department **Service

**Reporting to **Leader, Customer Service - Service, LIXIL Africa **Location **Cape Town

**Direct reports **N/A **Opening Date **22 Nov 2023

**Purpose of the Role**

**Roles and Responsibilities**
- Providing professional service in terms of advice and problem solving to telephonic enquiries.
- Assisting clients with queries who call the call centre.
- Following up on calls received to ensure that all customers’ needs have been satisfied.
- Maintain a positive marketing disposition while performing this crucial job, turning possible negativity into marketing opportunities.
- To ensure stock is available to technician for their service calls.
- All calls received must be captured on an Excel spreadsheet and attended to effectively and efficiently and in line with the company policy.
- All closed SRQ job card needs to be filled in at all times once received by technicians.
- Ensure that customer complaints are timeously and satisfactorily resolved.
- Compile statistical data on product failures and relevant costs, locally and nationally.
- Compile statistical data on service calls, both once-off, successful and repeated calls at the same site for whatever reason.
- Liaise with product support manager on problems regarding products in the “field” and the steps to be taken in resolving these.
- Report sales/marketing related information gathered from sites by the Service Dept. to the National

Service Manager.
- Ensuring that a SRQ job card is created for all stock requested from Stores.**Leadership Competencies**
- Attention to detail (critical)
- Action orientated and results driven (targets)
- Good time management
- Good communication (both written and verbal)
- Team player
- Accurate record keeping
- Self-motivated and disciplined
- Problem solving
- Cooperation
- Customer Centric

**Requirements**:

- Matric or Equivalent.
- Minimum of 2 years of administrative experience.
- Customer support and data capturing experience is essential.
- Working knowledge of MS Office suite: Microsoft Excel & Word, MS Project, MS PowerPoint.
- Must have excellent telephone etiquette.
- Knowledge of Lixil Products will be preferable.
- Customer Service experience is essential.

Closing date 28 November 2023

**IMPORTANT NOTICE**:
Applications to be submitted prior to the closing date.

**Job Type**: Temporary

**Salary**: R12,000.00 - R15,000.00 per month

**Experience**:

- Customer service and data capturing: 2 years (required)

Ability to Commute:

- Cape Town, Western Cape (required)

Ability to Relocate:

- Cape Town, Western Cape: Relocate before starting work (preferred)

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