Customer Service Administrator

2 weeks ago

Cape Town, Western Cape, South Africa Lixil Africa Full time

INTERNAL ADVERT - 6 MONTH CONTRACT

Position Customer Service Administrator - Capturing
Department Service

Reporting to Leader, Customer Service - Service, LIXIL Africa
Location Cape Town

Direct reports N/A
Opening Date 22 Nov 2023

Purpose of the Role

Roles and Responsibilities

  • Providing professional service in terms of advice and problem solving to telephonic enquiries.
  • Assisting clients with queries who call the call centre.
  • Following up on calls received to ensure that all customers' needs have been satisfied.
  • Maintain a positive marketing disposition while performing this crucial job, turning possible negativity into marketing opportunities.
  • To ensure stock is available to technician for their service calls.
  • All calls received must be captured on an Excel spreadsheet and attended to effectively and efficiently and in line with the company policy.
  • All closed SRQ job card needs to be filled in at all times once received by technicians.
  • Ensure that customer complaints are timeously and satisfactorily resolved.
  • Compile statistical data on product failures and relevant costs, locally and nationally.
  • Compile statistical data on service calls, both onceoff, successful and repeated calls at the same site for whatever reason.
  • Liaise with product support manager on problems regarding products in the "field" and the steps to be taken in resolving these.
  • Report sales/marketing related information gathered from sites by the Service Dept. to the National
Service Manager.

  • Ensuring that a SRQ job card is created for all stock requested from Stores.
    Leadership Competencies
  • Attention to detail (critical)
  • Action orientated and results driven (targets)
  • Good time management
  • Good communication (both written and verbal)
  • Team player
  • Accurate record keeping
  • Selfmotivated and disciplined
  • Problem solving
  • Cooperation
  • Customer Centric

Requirements:

  • Matric or Equivalent.
  • Minimum of 2 years of administrative experience.
  • Customer support and data capturing experience is essential.
  • Working knowledge of MS Office suite: Microsoft Excel & Word, MS Project, MS PowerPoint.
  • Must have excellent telephone etiquette.
  • Knowledge of Lixil Products will be preferable.
  • Customer Service experience is essential.
Closing date 28 November 2023

IMPORTANT NOTICE:

Applications to be submitted prior to the closing date.

Job Type:
Temporary

Salary:
R12, R15,000.00 per month

Experience:

  • Customer service and data capturing: 2 years (required)

Ability to Commute:

  • Cape Town, Western Cape (required)

Ability to Relocate:

  • Cape Town,

Western Cape:
Relocate before starting work (preferred)

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