Guest Liaison Officer

3 months ago

Cape Town, South Africa Hospitality Jobs Africa Full time

Hospitality Jobs Africa is seeking an experienced Guest Liaison Officer for our client in Cape Town. This position forms a key part of the Company’s Retail Team as a vital first contact with our client’s guests, making an impression of the company and the services they offer, and acting as a systems and product super user with sales consultation experience.

You will be responsible for pre-qualification of leads, communicating with guests and gathering information, as well as overseeing allocations to the team, working closely with the Retail Sales Manager and Guest Service Team. Excellent communication skills, tenacity, and good East Africa product, knowledge is required, as well as a good understanding of sales and the desire to provide high levels of customer service.

**KEY ACCOUNTABILITIES AND RESPONSIBILITIES**:

- Acting as a first point of contact with the company for enquiries, you will be responsible for the sales journey of enquiries until allocated or closed
- In all communications, displaying high service standards as a representative and first impression of the company
- Answering questions and providing information for general enquiries not yet at booking stage, using website and branded collateral documents
- Using Hubspot to maintain accurate records of enquiry phase, all communications and follow ups, using sequences and templates as required
- Make all systems checks to identify enquiries shopping around and handle according to team guidelines to minimise conflict and double work within the sales team
- Handling all C and D grade leads, as well as others as required by the Retail Sales Manager and enquiries team, with the goal of converting as many as possible to A and B to assign to specialists
- Handling of SADC resident enquiries and short bed night requests, including quotation and full sales servicing of these leads, if required due to capacity in team
- Proactive approach to follow ups with enquiries at planning phase until such point that they are ready to move to quotation and consultation with East Africa Specialists
- Allocating leads to East Africa Specialists, in consultation with Retail Sales Manager, considering capacity, knowledge and specialist interest areas of the guests
- Monitoring of team capacity on daily basis to ensure efficient allocations process
- Responding to Live Chat enquiries as required

**REQUIREMENTS AND QUALIFICATIONS**:

- A least **5 years** Marketing and Public Relations work experience within **Travel and Tourism.**
- Experience in, and knowledge of **East Africa Safari sales **advantageous **(Kenya & Tanzania) **and at least **3 years’ experience in safari industry**
- Experience working in a sales team environment and/or operations background
- Diploma or Bachelor's degree in a closely related field.
- Strong sales & customer service skills (written & telephone)
- Working knowledge of **Hubspot** or similar **CRM system**
- **South Africa **or **Permanent Resident Citizenship **required
- Strong administration and organizational skills
- Meticulous attention to detail
- Excellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with guests
- Must work well under pressure
- Excellent time management skills with the ability to multi-task and prioritize tasks
- Proactive mindset and can-do attitude
- Ability to work independently as well as within a broader team setup
- Good computer literacy including use of inhouse sales systems
- Strong administration and organizational skills with great attention to detail with desire for continuous improvement, Energetic and eager to learn

**REQUIRED WORK PRACTICES**
- Proactive approach towards your personal and departmental targets and working together with management to ensure we reach these targets
- Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the countries in which we operate, therefore continuously improving and strengthening your knowledge of these destinations
- Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
- Across all interactions, promote the image of the company and the sales team as a best in class externally with our clients and internally with our key stakeholders
- As a key point of contact and the face of Asil upholding and contributing to the reputation of the company as a leading safari operator.
- The company values are company values that play a significant role in how we define ourselves and set ourselves apart. We place a high value on living these values in everyday work practices. These values are genuine, inspired to do good, caring family spirit, teamwork, dedicated to service, consistent quality and going the extra mile
- When staff events happen within working hours it will be compulsory to attend

**C

  • Guest Liaison

    1 week ago

    Cape Town, Western Cape, South Africa AccorHotel Full time

    Job Title: Guest LiaisonWe are seeking a highly skilled and experienced Guest Liaison to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide a warm and personalized welcome to...

  • Guest Liaison

    2 weeks ago

    Cape Town, Western Cape, South Africa AccorHotel Full time

    Job Title: Guest LiaisonWe are seeking a highly skilled and experienced Guest Liaison to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide a warm and welcoming experience...

  • Guest Experience Liaison

    2 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    {"Job Title": "Guest Experience Liaison", "Job Description": "Job SummaryWe are seeking a highly skilled Guest Experience Liaison to join our team at ABC Worldwide. As a key member of our reservations team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesProvide personalized...

  • Guest Experience Liaison

    1 week ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    {"title": "Guest Experience Liaison", "description": "Job SummaryWe are seeking a highly skilled Guest Experience Liaison to join our team at ABC Worldwide. As a key member of our reservations team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesProvide personalized service to...

  • Guest Liaison Officer

    4 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is now looking for an exceptional Guest Liaisons Officer for one of the leading 5* Hotels in Cape Town. We are looking for a team player who is hard working and dedicated to customer satisfaction. They need to be focused and highly adaptable to the guests wants and needs and be able to assist with any requests throughout the entirety of...

  • Guest Liaison at 5 Boutique Hotel

    4 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    A 5* Luxury Boutique Hotel, in Bantry Bay Cape Town, is looking for a passionate and experienced Guest Liaison to join their team at the front desk. The Guest Liaison will be responsible for conducting all front office duties (check-in, check-out, banking, etc) to the best of their abilities as well as anticipating guest needs, exceeding expectations,...

  • Senior Guest Experience Liaison

    3 days ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: Guest Experience LiaisonJob Summary:We are seeking a highly skilled Guest Experience Liaison to join our team at ABC Worldwide. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless service delivery, and maintaining effective communication with all stakeholders.Key...

  • Guest Experience Liaison

    4 weeks ago

    Cape Town, South Africa ABC Worldwide Full time

    Guest Experience LiaisonLEVEL: Senior Travel DesignerREPORTS TO: Guest Experience ManagerLOCATION: Johannesburg, Cape Town or Nairobi Primary PurposeProudly born and bred in Botswana over 39 years ago, the company remains dedicated to pioneering authentic and sustainable ecotourism in Africa, whilst making a positive impact on conservation, and driving...

  • Guest Liaison 5 Luxury Boutique Hotel

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    We are looking for a Guest Liaison Officer to provide high-quality service to our hotel guests. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll...

  • Guest Liaison

    4 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Ensure that all the guests’ needs are met and that guests are satisfied all the time. **Responsibilities** - Registering guests. - Issuing room keys and escort instructions to porters and bellhops. - Being available to the guests throughout the day from checking in - to departures. - Making sure guest requirements are met. - Receiving and passing on of...

  • Guest Relations Officer

    4 months ago

    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Our client a well-established wine estate is looking to employ a Guest Relations Officer at their organization** **Location**:Stellenbosch, Western Cape **Requirements**: - Hospitality Certificate or Diploma - 2 years of experience in a similar role - Must have good computer and administration skills - Must have the ability to maintain a professional...

  • Guest Relations Officer

    1 month ago

    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. RESPONSIBILITIES: - Welcome and...

  • Guest Relations Officer

    4 months ago

    Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...

  • Guest Relations Officer

    4 months ago

    Cape Town, South Africa Morpheus Recruitment Full time

    **RESPONSIBILITIES**: - Welcome and introduce Lodges and Spa to guests; - Check-in and check-out guests; - Pass all relevant guest information on to various departments as required; - Assist guests with bookings, tours and transfers, build and create guests’ itineraries; - Ensuring that all guest information and rates are correct; - Guests’ liaison to...

  • Guest Relations Officer

    4 months ago

    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the ultimate guest's experience from arrival to departure is seamless and in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need...

  • Guest Liaison Concierge

    1 week ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **URGENT** IMMEDIATE START** We are seeking a Guest Liason Concierge to lead our clients luxurious villa based in Clifton Responsibilites and Requirements - Greeting guests/customers - Manage guest/customer complaints - Taking messages - Managing mail, luggage and deliveries - Perform basic administrative/secretarial/reception duties - Running errands to...

  • Receptionist & Guest Liaison

    4 months ago

    Cape Town, South Africa Planteam Full time

    Luxury hotel in Cape Town Central on the lookout for a young, energetic, charismatic & passionate new team member. Working closely with local and international hotel and restaurant guests, and being mainly stationed within the reception and front office area. Please forward on your CV for consideration. Pay: R9,000.00 - R11,000.00 per...

  • Guest Relations Officer

    4 months ago

    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Wine Estate close to Stellenbosch is looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. -...

  • Guest Relations Officer

    3 months ago

    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Wine Estate close to Stellenbosch is looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. -...

  • Guest Relations Officer

    4 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    An exciting role for a guest centric operator with strong FO acumen is up for grabs at this luxury property The guest relations officer is responsible for coordinating all elements of pre-arrival, in-house, and post-departure details to create a seamless guest experience. This role is essential in the preparation and organisation of the property’s...