Guest Relations Officer
6 months ago
**Our client a well-established wine estate is looking to employ a Guest Relations Officer at their organization**
**Location**:Stellenbosch, Western Cape
**Requirements**:
- Hospitality Certificate or Diploma
- 2 years of experience in a similar role
- Must have good computer and administration skills
- Must have the ability to maintain a professional working relationship with all departments and across cultures and religions
- Must be comfortable in dealing with very distinguished clientele
**Responsibilities**:
- Responsible for ensuring that the guests' experience from arrival to departure is seamless in accordance with all policies and procedures.
- Welcome and introduce the company Lodges and Spa to guests.
- Check-in and check-out guests.
- Pass all relevant guest information on to various departments as required.
- Assist guests with bookings, tours, and transfers, and build and create guests’ itineraries.
- Ensuring that all guest information and rates are correct.
- Guests’ liaison to all outside guests and assist therestaurant when needed.
- Update guests’ profiles on Protel.
- Report to your manager on duty regarding any related maintenance concerns.
- Prepare welcome letters.
- Assist reservations with lodge guests’ bookings, messages, and registration cards.
- Manage Day sheets - guests' itinerary documents, guests' daily call logs, calls, and guest concerns.
- Assist reservations with lodge guests’ bookings, and messages.
- Thorough handover with Night Auditor.
- Ensure all transfers are booked, tracked, and charged.
- Assist with restaurant lunch and dinner bookings on Dine-plan.
- Conduct handover with early or late-shift Guest Relations.
-
Guest Relations Officer
4 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. RESPONSIBILITIES: - Welcome and...
-
Guest Relations Officer
3 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeThis role is ideal for someone passionate about hospitality, with excellent communication skills, and a desire to deliver unforgettable guest experiences. As the Guest Relations Officer, you will be the face of the estate, ensuring guests receive a warm welcome and have their needs met from arrival to departure. **Key Responsibilities**: - Greet and...
-
Guest Relations Officer
7 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the ultimate guest's experience from arrival to departure is seamless and in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need...
-
Guest Relations Officer
4 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...
-
Guest Relations Officer
6 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Guest Relations Officer responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will also make sure our front-desk...
-
Guest Relations Officer
2 weeks ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**About**: Our Hospitality client is a world-class destination offering culture, cuisine, golf and entertainment. **Position Overview**: Our client is a renowned 5-star wine estate. They are looking for an exceptional **Guest Relations Officer** to ensure their guests have an unforgettable experience from arrival to departure. This is a unique opportunity...
-
Guest Relations Officer
6 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWine Estate close to Stellenbosch is looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. -...
-
Guest Relations Officer
6 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWine Estate close to Stellenbosch is looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. -...
-
Guest Relations Officer
6 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeEstate close to Stellenbosch is looking for a Guest Relations Officers who will be responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assisting fellow colleagues of different departments if need...
-
Guest Relations Officer stellenbosch
8 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**Responsibilities**: - Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers -...
-
Guest Relations Officer
6 months ago
Stellenbosch, South Africa Tych Business Solutions Full timeOur client in Stellenbosch, Western Cape, South Africa is looking for a guest relations officer, who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer will serve the needs of guests and assists fellow colleagues from different...
-
Guest Relations Officer
2 months ago
Cape Winelands, Western Cape, South Africa HotelJobs.co.za Full timeNew opportunity has become available as Guest Relations Office with this award winning wine estate complex in the Cape Winelands area. As Guest Relations Officer you’ll be the heart of service standards, guest satisfaction & an excellent inter-departmental communicator, assisting in coordination of all estate departments & optimizing revenue. For this...
-
Guest Relations Officer
4 months ago
Stellenbosch, South Africa Jordan Wine Estate Full time_ **JOB DESCRIPTION**:_ **The Guest Relations Officer for Jordan Luxury Suites and The Cellar Door** The main function of The Guest Relations officer is to deliver friendly and efficient customer service as well as to create a warm and welcoming atmosphere for all guests. The key aim is to anticipate clients’ needs to enhance the customer...
-
Guest Relations Officer
7 months ago
Stellenbosch, South Africa Paradigm Recruitment Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. RESPONSIBILITIES: Welcome and...
-
Guest Relations Officer
4 months ago
Stellenbosch, South Africa Edge Personnel (Pty) Ltd Full timeOur client, a reputable and well-established Property in the Stellenbosch area, has a vacancy for a qualified and experienced Guest relations Officer. You will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests...
-
Guest Relations Officer
6 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**GUEST RELATIONS OFFICER** We are looking for a Guest Relations Officer who will be responsible for ensuring that guests’ experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves our guests’ needs and our fellow colleagues. **MAIN RESPONSIBILITIES** - Welcome and introduce...
-
Guest Relations Officer
6 months ago
Stellenbosch, South Africa Karen Tupper Recruitment Full timeAn esteemed property renowned for its exceptional dining and hospitality is seeking a Guest Relations Officer. **Duties and Responsibilities**: - Serve as the first point of contact for guests, providing a warm welcome and an exceptional level of service throughout their visit. - Address and resolve guest inquiries and concerns promptly and with a...
-
Guest Relations Officer
8 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeExciting Opportunity Alert! Ready to dive into the world of exquisite hospitality? Our prestigious client, a hidden gem nestled in the enchanting landscapes of Stellenbosch, is on the lookout for a dynamic and personable Guest Relations Officer to join their stellar team. Known for their unwavering commitment to creating extraordinary guest experiences,...
-
Guest Relations Officer for 5 Luxury Winelands
4 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeSituated on one of the most spectacular privately owned wine estates in Stellenbosch, this luxury hotel and spa offers a unique and tranquil setting with stylish rooms and suites, each individually decorated, a choice of dining venues, a luxury day-spa and many venue options for the most romantic wedding imaginable. **ProStaffSelect **are in search of a...
-
Luxury Villa Guest Relations Officer
6 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeSituated on one of the most spectacular wine estates in the Stellenbosch area, this luxury villa hotel and spa offers a unique and tranquil setting with elegant 5 star rooms and suites, each individually decorated, a choice of dining venues and many venue options for the most romantic wedding imaginable. We are in search of a young, vibrant and attractive...