Guest Relations Officer

3 weeks ago

Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

**Our client a well-established wine estate is looking to employ a Guest Relations Officer at their organization**

**Location**:Stellenbosch, Western Cape

**Requirements**:

- Hospitality Certificate or Diploma
- 2 years of experience in a similar role
- Must have good computer and administration skills
- Must have the ability to maintain a professional working relationship with all departments and across cultures and religions
- Must be comfortable in dealing with very distinguished clientele

**Responsibilities**:

- Responsible for ensuring that the guests' experience from arrival to departure is seamless in accordance with all policies and procedures.
- Welcome and introduce the company Lodges and Spa to guests.
- Check-in and check-out guests.
- Pass all relevant guest information on to various departments as required.
- Assist guests with bookings, tours, and transfers, and build and create guests’ itineraries.
- Ensuring that all guest information and rates are correct.
- Guests’ liaison to all outside guests and assist therestaurant when needed.
- Update guests’ profiles on Protel.
- Report to your manager on duty regarding any related maintenance concerns.
- Prepare welcome letters.
- Assist reservations with lodge guests’ bookings, messages, and registration cards.
- Manage Day sheets - guests' itinerary documents, guests' daily call logs, calls, and guest concerns.
- Assist reservations with lodge guests’ bookings, and messages.
- Thorough handover with Night Auditor.
- Ensure all transfers are booked, tracked, and charged.
- Assist with restaurant lunch and dinner bookings on Dine-plan.
- Conduct handover with early or late-shift Guest Relations.

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