Guest Relations Officer

5 months ago


Cape Town, South Africa Morpheus Recruitment Full time

**RESPONSIBILITIES**:

- Welcome and introduce Lodges and Spa to guests;
- Check-in and check-out guests;
- Pass all relevant guest information on to various departments as required;
- Assist guests with bookings, tours and transfers, build and create guests’ itineraries;
- Ensuring that all guest information and rates are correct;
- Guests’ liaison to all outside guests and assist restaurant when needed;
- Update guests’ profiles on Protel;
- Report to the manager on duty regarding any related maintenance concerns;
- Prepare welcome letters and registrations cards;
- Manage: Day sheet - guests itinerary document; Guests' daily Call log; Calls and guest concerns;
- Assist reservations with lodge guests’ bookings, and messages;
- Assist Spa, Housekeeping and Indochine when required;
- Assist with lunch and dinner bookings on Dine-plan as required;
- Do a thorough handover with the Night Auditor & early/late shift Guest Relations;
- Ensure all transfers are booked, tracked and charged;
- Required 2 Night audit duties per month

**REQUIREMENTS**:

- Hospitality Certificate/Diploma;
- At least 2-3 years experience in a similar role;
- Very strong computer and great administration skills;
- Passionate about the hospitality industry;
- Excellent interpersonal
- & communication skills, written and verbal in English (in person and telephonic);
- Strong customer service orientation with excellent people skills;
- Ability to maintain a professional working relationship with all departments and across cultures and religions;
- Comfortable in dealing with very distinguished clientele;
- Must be well-presented;
- Friendly, helpful and outgoing;
- Natural warmth and friendliness;
- Punctual & self-disciplined;
- Extreme attention to detail;
- Pro-Active and a team player;
- Reliable transport to and back from work

Application Question(s):

- What is your expected salary?



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