Hospitality Liaison
6 months ago
**Job Title**: Hospitality Liaison / Reservations Consultant
Under the direction of the Reservations Department Manager, and within the limits of the companys policies and procedures, to receive and accurately process reservation bookings or general inquires and to always ensure an effective and courteous service.
Tasks in this position would include, but not be limited to
RESERVATIONS
Handling of quotations for requests that have been assigned to you
Input all reservations accurately into the PMS system (Nightsbridge).
Ensure that all reservations are handled efficiently through effective office operating systems.
To be fully conversant with all property rates
Communicating guest details to the property owner
Ensuring all guests receive confirmation of their booking
GUEST RELATIONS
Arranging additional services when requested by the guest eg transfers, Chefs, any special requirements
Meet and Greet guests at the properties (Cape Town & surrounds 20+/- Villas) ensuring a smooth Check-in & Check-out process daytime, evenings and weekends
ADDITIONAL DUTIES
Dealing with all maters pertaining to the Villas when they arise
Assisting with Company spreadsheets and agenda
Taking responsibility for the company after hours mobile phone
**Requirements**:
Experience in the tourism industry or tourism qualification advantageous
Strong administration skills
Excellent communication skills
Systems driven
Experience with Nightsbridge
Computer skills including MS Office
Attention to detail
Goal oriented
Team player
Willingness to handle after hours calls and check ins and outs
Own transport essential
Valid drivers license
Having Wifi at Home
Advantages to live in the CBD
This is a remote position; however, you will be required to go into office once a week in the CBD
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