Inbound Customer Service Agent

First line IT service desk and support agent who is responsible to receive and log all requests and incidents reported by users accurately and efficiently as per the agreed process in a way that provides the user with a positive experience of IT. **Duties and Responsibilities** All incidents to be managed promptly by answering of inbound telephone calls -...

Basic Function: As an Advisor, you will handle majorly INBOUND insurance queries. Job Responsibilities: Operations: Ensure a positive customer experience. Process new business, renewals, amendments and cancellation of policies and change details as needed Identify customers need, clarify information, research every issue and provide solutions and/or...

We have an exciting opportunity available as a Inbound Call Centre Agent. We are seeking deadline driven, goal orientated and motivated individuals to join our growing team. Your duties will include identifying and understanding customer needs and providing an excellent customer experience. **Requirements**: - Grade 12 - 6 to 12 months experience in...

National Debt Advisors is one of the top debt counselling companies in the country. This is a testament to the service we give to clients and the quality of the people we employ. NDA is an equal opportunity employer, committed to fairness, diversity, and creating opportunities for our staff to grow and we are on the hunt for motivated Customer Service...

About the job Role Purpose The purpose of the Customer Service Centre Agent role is to support all inbound and outbound customer interactions for all supported contact centre channels in a friendly, knowledgeable, and professional manner. To promote a positive image of the company through telephonic and email interaction whilst solving problems. Role...

LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

POSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

n this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is...

**Job Title**:Operations & Customer Service Agent **Location**: Cape Town (working from home) **Contract**: 3 months contract **Hours**: Full time - 45 hours per week **Shifts**:Between 8am and 11pm (UK time) - Any 5 out of 7 days per week **Salary**: R8,500 to R12,000 per month **Equipment**: Laptop, screen and UPS supplied Shift is a rapidly growing...

POSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

POSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

We are looking for a talented sales representative to join our team in the Western Cape. As a Customer Service Agent, you will be responsible for engaging with customers through outbound calls and promoting our products and services.**About the Role:**In this role, you will have the opportunity to utilize your excellent communication skills to build...

This role involves managing and excelling in the utilities industry and existing markets of UK Market with a combination of providing excellent customer service. It would involve managing majorly inbound and very few outbound calls for customers to handle service of high standards. 6 - 12 Months call centre expereince Matric clear credit and crim record...

We now have an exciting opportunity for an experienced Customer Service Centre Agent! **Job Description**: We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers across multiple channels. Key Responsibilities: - Query Handling...

About the RoleWe are looking for a talented Sales Agent to join our team at SA Commercial (Pty) Ltd. In this role, you will be responsible for building relationships with customers, discussing their broadband packages, and identifying opportunities for up-selling.As a successful Sales Agent, you will be able to effectively communicate with customers,...

POSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

POSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

Customer Service Representative (Hospitality) Are you looking for a Call Centre role? Are you available immediately? We are expanding our operations team and are looking for Call Centre agents who can join our International Contact Centre based in Salt River KEY RESPONSIBILITIES: - Average of 60-70 calls a day per agent - Provide support for general hotel...

Key Responsibilities: - Professional Query Handling ( multiple channels) - Respond to a defined range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers - Liaise with internal/external parties to resolve customer queries - Escalate any queries or complaints to the appropriate channels to ensure they are handled and...

We now have an exciting opportunity for experienced **Customer Service Contact Centre Advisors!** **Job Description**: We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers across multiple channels. Key Responsibilities - Query Handling...