Multilingual Customer Service Agent
3 weeks ago
Key Responsibilities:
- Professional Query Handling ( multiple channels)
- Respond to a defined range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers
- Liaise with internal/external parties to resolve customer queries
- Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
- Provide accurate information to customer.
- Complete a defined range of transactions using specified processes to ensure accurate processing of information.
**Requirements**:
- Grade 12
- Credit Clear
- Criminal Clear
- Required Languages: Xhosa, Afrikaans, Sepedi, Sotho Compulsory
- Proficiency in English is an essential requirement.
- Neutral accent
- A minimum of 1-2 years inbound customer service working experience in dual
- focus ( back
- office & voice) within an inbound /outbound contact center environment
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