Inbound Call Center Agent

5 months ago

Cape Town, South Africa MCI Jobs Full time

POSITION OVERVIEW:
**Job Title**:Inbound Call Center Agent

**Job Type**: Full-time, Permanent

**Location**: Onsite, Cape Town (US hours)

**About Us**:
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

**Position Overview**:
We are seeking a dynamic and customer-focused Inbound Call Center Agent to assist with calls for various campaigns. As a vital member of our call center operations, you will handle inbound calls from different campaigns, and may also engage in outbound calling activities as needed. If you are customer-focused, detail-oriented, and thrive in a dynamic environment, we want to hear from you

POSITION RESPONSIBILITIES:
**Key Responsibilities**:

- Handle inbound overflow call volume across multiple client campaigns, ensuring prompt response times and efficient call resolution to maintain high levels of customer satisfaction.
- Utilize call center software and CRM systems to accurately document call details, update customer records, and track call outcomes for reporting and analysis purposes.
- Collaborate with team members and campaign managers to share information, troubleshoot issues, and coordinate responses to caller inquiries or concerns.
- Follow established call scripts and protocols to ensure consistency in messaging, compliance with campaign guidelines, and adherence to regulatory requirements.
- Participate in outbound calling campaigns as needed, making calls to customers or targeted audiences to gather feedback, conduct surveys, or promote campaign initiatives.
- Provide feedback and insights to supervisors regarding caller trends, common inquiries, and opportunities for process improvement or refinement.
- Adhere to call center policies, procedures, and performance standards, meeting or exceeding key performance indicators (KPIs) related to call quality, productivity, and customer satisfaction.
- Maintain confidentiality and professionalism when handling sensitive information or dealing with challenging situations.
- Stay informed about client campaigns, products, and services to effectively address customer inquiries and provide accurate information.

CANDIDATE QUALIFICATIONS:
**WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?**
- Grade 12 Or equivalent; some college coursework or degree preferred.
- Previous experience in a call center or customer service role, with exposure to handling inbound and outbound calls.
- Excellent verbal communication skills, with the ability to listen actively, empathize with callers, and communicate effectively in a fast-paced environment.
- Strong interpersonal skills, with a customer-centric approach to building rapport, resolving issues, and exceeding customer expectations.
- Proficiency in using call center software, CRM systems, and other technology tools to manage calls, access information, and update customer records.
- Ability to multitask and prioritize tasks effectively, while maintaining accuracy and attention to detail.
- Flexibility to adapt to changing campaign priorities, schedules, and workflows, and willingness to work in a team-oriented environment.

COMPENSATION DETAILS:
**WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?**

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT:

- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION:
It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.

EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrac

  • Inbound Call Center Agent

    5 months ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Inbound Call Center Agent

    5 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Inbound Call Center Agent

    5 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Inbound Call Center Manager

    5 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Inbound Call Center Manager

    5 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Inbound Call Center Director

    5 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Director **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Inbound Call Center Supervisor

    5 months ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With...

  • Inbound Call Center Supervisor

    5 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Inbound Call Center Supervisor

    5 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Inbound Call Center Director

    5 months ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Director **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Inbound Call Center Director

    5 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Director **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Inbound Call Center Manager

    5 months ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Call Center Agent

    6 months ago

    Cape Town, South Africa Pacific Credit Solutions Full time

    **About us** We are a US based financial company dialing out to US customers. we present ourselves in a professional manner but like to have a work environment that enables a comfortable environment. Our work environment includes: - Work-from-home days - Casual work attire - Relaxed atmosphere We are looking to hire experienced call center agents that...

  • Call Center Agent

    5 months ago

    Cape Town, South Africa Zensar Technologies Full time

    Call Centre Agent - Employee Benefits Administrator expeirence must 3 to 15 Years Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. What's this role about? To be able to play...

  • Call Centre Agent

    5 months ago

    Cape Town, South Africa Rescume Recruitment Full time

    **Position: Inbound Call Centre Agent - Internet Troubleshooting** **Starting Salary of R5600 and will be reviewed every quarter based on performance.** **Responsibilities**: - Provide technical support for customers facing internet connection, broadband, and fiber issues. - Troubleshoot and resolve customer queries via inbound calls. - Offer solutions to...

  • Insurance Call Center Agent

    5 months ago

    Cape Town, South Africa The Vine Partners (Pty) Ltd Full time

    Insurance Call Centre Agent (Cape Town) R5500 + Commission + Incentives As a Call Centre Agent you will be responsible for delivering exceptional sales service resulting in the generation of business from new and existing clients, therefore contributing to the company's profitability and growth. **Minimum Qualifications and Requirements**: - Minimum of 2...

  • English Call Center Agent

    2 weeks ago

    Cape Town, South Africa ITSA Media Full time

    Join ITSA Media as a Remote Outbound Call Center Agent and play a crucial role in our sales and marketing efforts. This fully remote position allows you to work from the comfort of your own home, with a flexible schedule to accommodate your needs. **Responsibilities**: - Using scripts to provide information about product’s features, prices etc. and...

  • Inbound Contact Center Agent

    2 months ago

    Cape Town, South Africa mPower People Solutions Full time

    PLEASE NOTE THAT YOU MUST SPEAK ENGLISH FLUENT AND/OR ANY OF THE FOLLOWING: Isindebele, Siswati, Xitsonga,  Tshivenda  The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly...

  • Call Center Manager

    5 months ago

    Cape Town, South Africa Lexdan Select Full time

    Lexdan Select is assisting a Financial Wellness company with their search for a Call Center Manager, based in Cape Town. Functions: - Lead a team of Sales Agents and Team Leaders, providing guidance, support, and hands-on coaching - Develop a proper workforce plan where resources are allocated effectively to skills pools - Develop and implement sales...

  • Call Centre Agent

    5 months ago

    Cape Town, South Africa Business Capital Group Full time

    Matric Certificate. Minimum of six months experience as a call center agent. Well spoken. **Job Types**: Full-time, Permanent **Salary**: R7,000.00 - R9,000.00 per month **Experience**: - call center agent: 1 year (preferred)