Reservation Manager

7 months ago

Cape Town, South Africa Red Carnation Group Full time

Reservations Manager - XIGERA SAFARI LODGEDescription

**Job Purpose**:
To ensure that the highest standard of performance and service is achieved when reserving accommodation and additional services for Red Carnation Hotels.

**Employee Value Proposition**:
**Organisational Positioning**:

- **Department**:Reservations
- **Reporting to**:Regional Revenue Director
- **Location**:Central Reservations Office

**Minimum Experience and Qualification Required**:

- Grade 12 certificate
- 2 years’ experience in a management position or 5 years’ experience in a senior position at a reputable operator.
- Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel.
- Knowledge of travel management processes.
- Experience at operator level of a Property Management Systems (Opera)
- Outstanding telephone manner and excellent command of the English language in verbal and written skills.
- Able to work flexible hours, weekends and public holidays.
- Excellent attention to detail and organizational skills.
- Customer service, and interpersonal skills.
- A basic understanding of Geography of the Delta.

**Advantageous Experience and Qualification Desired**:

- Certification in travel or hospitality may be advantageous.
- Exposure to Opera and various distribution systems advantageous
- Knowledge on other Southern Africa safari destinations advantageous

**Key Performance Objectives**:

- To be a Red Carnation Hotel Ambassador by:

- actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
- owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
- ensuring that you are familiar with, and adhere to, RCH’s code of conduct as set out in the Employee handbook
- creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
- working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
- being aware of the emergency evacuation, security and fire procedures of the Central Reservations Office and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
- to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
- to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service
- To manage the Junior Tour operator / Team in according with Red Carnation Hotel Management principles by:

- ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.
- ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention.
- recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required.
- To ensure that guests receive an exceptional guest experience that goes beyond their expectations by performing Travel Management duties that are inline within the guidelines of RCH by:

- Ensuring harmonious relationships exist with other departments, suppliers and international sales managers by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers to Red Carnation Africa.
- maximising revenue generating opportunities, whilst enhancing the guest service experience, in accordance with property Standards
- ensuring that reservations are made and updated accurately, efficiently and comprehensively in accordance with RCA Standards
- ensuring that all reservations related administration and reporting is completed timeously ensuring accuracy and precision in accordance with SOP
- Maintaining positive relationships with vendors of direct travel, such as hotels, airlines, operators (existing relationships may be advantageous).
- Negotiating preferred rates with vendors of direct travel.
- Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.
- Managing and proces

  • Reservations Manager

    7 months ago

    Cape Town, South Africa Crayon Full time

    **How you'll role** As the Reservations Manager in the reservations department, your role is crucial in overseeing reservations, optimising occupancy, maximising revenue, and providing an outstanding guest booking experience. This position demands excellent organisational abilities, a deep comprehension of sales tactics, and efficient team and leadership...

  • Reservations Manager

    7 months ago

    Cape Town, South Africa Totalstay Full time

    The Reservations Manager plays a pivotal role in managing reservations, ensuring optimal occupancy, revenue maximization, and delivering an exceptional guest booking experience. This role requires strong organizational skills, a keen understanding of sales strategies, and effective team / leadership management. **This is an extremely guest-centric...

  • Reservations Manager

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Reservations Manager** **International Hotel Group Cape Town** **R30 145 CTC** New opportunity as Reservations Manager with an international hotel group at one of their iconic 5* properties based in the Mother City. As Reservations Manager your role will entail management of the property’s reservations functions including working closely with the...

  • Reservations Manager

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Reservations Manager** **Luxury Hotel - Cape Town** Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **Requirements**: - Must have Grade 12 and formal Hospitality...

  • Reservations Manager

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - Urgent Vacancy - Reservations Manager** **Luxury Hotel - Cape Town** Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **Requirements**: - Must have Grade 12 and formal...

  • Reservations Manager

    3 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Reservations Manager International Hotel Group Cape Town New opportunity as Reservations Manager with an international hotel group based at one of their iconic properties in the Mother City. As Reservations Manager your role will entail management of the property’s reservations functions including working closely with the Revenue team implementing pricing...

  • Reservations Manager

    3 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Hospitality and Outdoor - New Vacancy - Reservations Manager Luxury Hotel - Cape Town, Western Cape Our client, a luxury hotel in Cape Town, is seeking an exceptional Reservation Manager, to provide exceptional service to their clients and provide phenomenal leadership to the reservations team. **Requirements**: - Matric essential - Diploma in...

  • Reservations Manager

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    An experienced accommodation Reservations Manager is sought to oversee all accommodation reservation functions across multiple properties to ensure an engaged, happy and motivated team, efficient room booking, optimal room rates, and maximum occupancy. Ensure a frictionless process and guest experience of the entire pre-arrival stage during the guest journey...

  • Reservations Manager

    6 months ago

    Cape Town, South Africa Belmond Full time

    As a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking...

  • Reservations Manager

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Reservations Manager** **Hospitality Company - Cape Town** Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **Requirements**: - Grade 12 certificate - 2 years’...

  • Reservations Manager

    6 months ago

    Cape Town, South Africa Belmond Management Full time

    As a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking...

  • Reservations Manager

    6 days ago

    Cape Town, South Africa Totalstay Full time

    About the job **Responsibilities**: Handle inbound reservations making regular bookings Manage processes involved with the profiles of arriving guests and ensures they are updated on system. Deal with agent or guest complaints relating to bookings. Build and initiate relationships with trusted corporate/leisure partners and agents Maintain agent...

  • Reservations Manager

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Oversee all accommodation reservation functions across multiple properties to ensure an engaged, happy and motivated team, efficient room booking, optimal room rates, and maximum occupancy. Ensure a frictionless process and guest experience of the entire pre arrival stage during the guest journey and includes efficient and effective payment collection of...

  • Reservations Manager

    7 months ago

    Cape Town, South Africa The Roberts Connexion Full time

    A 5* property seeks to hire a suitably experienced and qualified Reservations Manager. **Scope**: - To ensure that the highest standard of performance and service is achieved when reserving accommodation and additional services. - To manage the Junior Tour operator team - To ensure that guests receive an exceptional guest experience that goes beyond their...

  • Reservation Manager

    1 month ago

    Cape Town, South Africa Singita Full time

    Job title : Reservation Manager Job Location : Western Cape, Cape Town Deadline : December 22, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose The Reservations Manager is responsible for fostering a collaborative, motivated, and high-performing team culture, ensuring exceptional service standards are consistently...

  • Reservations Manager

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    A City Centre Four Star Hotel and Conference centre is looking for a dynamic individual to join their reservations team in capacity of Reservations Manager. - Minimum Matric or an equivalent qualification. - Computer Literate with skills in Excel & Word. - Fluent in English & Afrikaans. - High initiative/self-starter/proactive and can anticipate...

  • Assistant Reservations Manager

    1 week ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Manage and insert conference and events reservations, check next-day arrivals and ensure peak periods reservations are confirmed - Understanding of BAR (Best available rates) and Basic Yield Management principles - Be committed to the precise and thorough following of the reservations systems and procedures - Manage the day-to-day operations of the...

  • Reservations Manager

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    A large 4-star hotel seeks a Reservations Manager to join their team. **PRINCIPAL ACCOUNTABILITIES/ KEY RESPONSIBILITIES** - Manager and supervise the reservations department staff, ensuring that all employees are properly trained and motivated to provide excellent customer service. - Oversee the hotel’s reservation system, ensuring that it is functioning...

  • Assistant Reservations Manager

    3 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Other responsibilities include**: (NB* Not all duties are listed below) Understanding of BAR (Best available rates) and Basic Yield Management principles. Be committed to the precise and thorough following of the reservations systems and procedures Manage the day to day operations of the reservations department along side the reservations manager and in...

  • Assistant Reservations Manager

    2 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Minimum of 2 years in a similar role in Management. **Key Responsibilities**: - ** Reservations Management**: Assist in managing the reservations system, ensuring all bookings are accurately processed and updated in real-time. Handle inquiries and changes in reservations efficiently. - ** Customer Service**: Provide outstanding service to guests by...