Reservations Manager

3 months ago


Cape Town, South Africa HotelJobs.co.za Full time

A large 4-star hotel seeks a Reservations Manager to join their team.

**PRINCIPAL ACCOUNTABILITIES/ KEY RESPONSIBILITIES**
- Manager and supervise the reservations department staff, ensuring that all employees are properly trained and motivated to provide excellent customer service.
- Oversee the hotel’s reservation system, ensuring that it is functioning correctly and that all bookings are accurately recorded and confirmed.
- Develop and implement strategies to increase the hotel’s occupancy, rates including managing pricing and inventory controls.
- Conduct competitive and demand analysis.
- Upload online rates on SynXis and maintain channel data integrity.
- Work with the Sales & Marketing Teams to promote the hotel and increase revenue.
- Handle customer inquiries and complaints, ensuring that all issues are resolved promptly and to the satisfaction of the guest.
- Collaborate with other hotel departments, such as housekeeping and front desk. To ensure seamless guest experiences.
- Generate reports on occupancy, rates, revenue, and other key performance indicators to inform management decisions.
- Monitor and analyze industry trends and competitive activity to ensure the hotel remains competitive. Bottom of Form
- Participate and prepare rolling forecast and annual budget for the property using PMS, and forecasting tools, in conjunction with the GM, FM and S&M Manager.
- Ensure that all rooms statistics reports, and any other related reports are accurate and consistent.
- Ensure that all systems are maintained including, electronic channels and GDS.
- Manage all aspects of rate & inventory management as outlined in the services contract.

**KNOWLEDGE, SKILLS AND EXPERTISE**
- National Diploma or Degree in Hotel Management
- 5yrs Relevant Experience
- Knowledge and Experience of ProTel and SynXis
- Excellent Communication and Leadership Skills


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