Reservations Manager

3 weeks ago


Cape Town, South Africa Totalstay Full time

About the job

**Responsibilities**:
Handle inbound reservations making regular bookings
Manage processes involved with the profiles of arriving guests and ensures they are updated on system.
Deal with agent or guest complaints relating to bookings.
Build and initiate relationships with trusted corporate/leisure partners and agents
Maintain agent partnerships through the handling of agent agreements and site inspections as required
Assist in implementing and maintaining internal controls which ensure high levels of customer service to all guests.
Assist to maintain and uphold a positive team culture at all times through continuous training and feedback
Manage and guide a small, dedicated team

Communication.

Ensure that confirmations of bookings are completed and sent out promptly.
Respond to initial inquiries and requests efficiently.
Liaise with departments and provide an update on arrivals, groups, special requests and functions etc.
Maintain good communication channels with other departments.
Handle any guest complaints where necessary or refer to the Revenue Manager.
Handle all group reservation enquiries always maintaining high levels of customer service
Ensure that communication between team members is at optimal levels

Financial.

Ensure pro-forma invoices are sent out in time to guests.
Follow up with guests on payment of invoices.
Assist with the oversight and control of all payment and commission procedures for all reservations.
Manage waiting lists and turn-a-ways and provisional reservations in order to optimize occupancy and revenue in conjunction with team members
Oversee/manage reservations targets for each team member in line with revenue targets
Oversee/manage incentive programs for the team in accordance with company policy

Basic Requirements.

Grade 12
Higher Education certificate advantageous
Minimum 5 years of Reservations or hospitality experience
Previous supervisory experience advantageous
Own transport

**Salary**: R18,000.00 - R20,000.00 per month

**Experience**:

- Management: 3 years (required)


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