Reservation Manager
7 days ago
- Jobs by Location
- Job by industries
Purpose
- The Reservations Manager is responsible for fostering a collaborative, motivated, and high-performing team culture, ensuring exceptional service standards are consistently met while achieving sales and operational objectives, in a pressured environment. The reservations team plays a pivotal role in Singita providing expert advice and facilitating seamless reservations for local travel trade partners.
- The Reservations Manager reports to the Revenue Manager.
Key Responsibilities
- Team Management:
- Inspire and motivate a diverse team to remain aligned with the company's goals and priorities.
- Periodically review team structure to ensure it is designed to optimise service levels.
- Ensure team members are fully trained and have the information/support needed to fulfil their roles. This includes the training of new team members and the ongoing training of existing staff members.
- Ensure the optimal coverage in the department at all times. Including leave cycles; public holidays; weekends and emergency cell phone duty.
- Responsible for the development of team members on an on-going basis.
- Relationships:
- Cultivate and nurture strong relationships with travel trade partners who book through Reservations.
- Act as the key liaison between international sales teams and lodge teams, ensuring seamless coordination on bookings.
- Reservations Systems Management:
- Develop an intimate knowledge and understanding of all systems used by the revenue teams at Singita.
- Make, amend, and interrogate both the system and reservations.
- Troubleshoot when issues arise.
- Support the Property Management Systems Coordinator with rate updates and changes to the system.
- Fully understand the mechanics of the CRES and PMS systems used at Singita.
- Support the IT and Systems department in research for what developments there are within the industry that could be adopted by Singita to improve service levels and efficiencies.
- Inventory Management:
- Optimize revenue from the team, by effectively managing waitlists, unsellable nights, and applying sales strategies.
- Group booking management, including specific terms and conditions; seasonality and pre/post supplement charges.
- Reporting:
- Must be able to analyze and interpret reports and analytics effectively.
- Support the Revenue Manager with weekly and monthly revenue and owner reports and analysis thereof.
- Understand and interpret reports to manage the deliverables and outputs of teams effectively including weekly age analysis, deposit, balance due and consortia reporting.
Skills & Experience
- Minimum of 3 years working in the hospitality/travel industry – consulting experience would be advantageous.
- Natural leader and ability to manage a diverse team.
- Team lead and/or management experience.
- Excellent communication skills, both written and verbal.
- Strategic thinking coupled with practicality.
- Deep understanding of the importance of personalization.
- Be able to problem solve by interrogating and assessing each challenge as it arises.
Other Attributes
- Flexible approach to working hours to support a team covering 7:30am-9pm and weekend shifts
- Ability to work onsite and commute to the company office in Claremont.
- Personal values align with Singita’s core values
- Committed to conservation and sustainability personally.
- A strong willingness to get involved in whatever is needed in the moment.
- Intuitive care of everyone you work with or encounter.
- Well-presented, articulate and enjoy engaging with people (personable).
- Mature, resilient, flexible/adaptable and progressive.
- High energy with a “never-give-up” attitude.
- Adaptable and resilient to change.
- Be a South African citizen or the holder of a valid South African work permit.
- Hospitality / Hotel / Restaurant jobs
-
Reservations Manager
1 month ago
Cape Town, South Africa Jobted ZA C2 Full timeOverview Hire Resolve’s client, a luxury hotel based in Cape Town, is seeking an experienced Reservations Manager to join their team. The Reservations Manager will oversee the reservations department and ensure the smooth processing of guest bookings and inquiries. Responsibilities: - Manage and oversee the reservations team to ensure optimal...
-
Reservations Manager
6 months ago
Cape Town, South Africa Crayon Full time**How you'll role** As the Reservations Manager in the reservations department, your role is crucial in overseeing reservations, optimising occupancy, maximising revenue, and providing an outstanding guest booking experience. This position demands excellent organisational abilities, a deep comprehension of sales tactics, and efficient team and leadership...
-
Reservations Manager
6 months ago
Cape Town, South Africa Totalstay Full timeThe Reservations Manager plays a pivotal role in managing reservations, ensuring optimal occupancy, revenue maximization, and delivering an exceptional guest booking experience. This role requires strong organizational skills, a keen understanding of sales strategies, and effective team / leadership management. **This is an extremely guest-centric...
-
Reservations Manager
4 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Reservations Manager** **International Hotel Group Cape Town** **R30 145 CTC** New opportunity as Reservations Manager with an international hotel group at one of their iconic 5* properties based in the Mother City. As Reservations Manager your role will entail management of the property’s reservations functions including working closely with the...
-
Reservations Manager
6 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - New Vacancy - Reservations Manager** **Luxury Hotel - Cape Town** Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **Requirements**: - Must have Grade 12 and formal Hospitality...
-
Reservations Manager
6 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - Urgent Vacancy - Reservations Manager** **Luxury Hotel - Cape Town** Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **Requirements**: - Must have Grade 12 and formal...
-
Reservations Manager
2 months ago
Cape Town, South Africa HotelJobs.co.za Full timeHospitality and Outdoor - New Vacancy - Reservations Manager Luxury Hotel - Cape Town, Western Cape Our client, a luxury hotel in Cape Town, is seeking an exceptional Reservation Manager, to provide exceptional service to their clients and provide phenomenal leadership to the reservations team. **Requirements**: - Matric essential - Diploma in...
-
Reservations Manager
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeAn experienced accommodation Reservations Manager is sought to oversee all accommodation reservation functions across multiple properties to ensure an engaged, happy and motivated team, efficient room booking, optimal room rates, and maximum occupancy. Ensure a frictionless process and guest experience of the entire pre-arrival stage during the guest journey...
-
Reservations Manager
6 months ago
Cape Town, South Africa Belmond Full timeAs a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking...
-
Reservations Manager
6 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - New Vacancy - Reservations Manager** **Hospitality Company - Cape Town** Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **Requirements**: - Grade 12 certificate - 2 years’...
-
Reservations Manager
6 months ago
Cape Town, South Africa Belmond Management Full timeAs a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking...
-
Reservations Manager
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeOversee all accommodation reservation functions across multiple properties to ensure an engaged, happy and motivated team, efficient room booking, optimal room rates, and maximum occupancy. Ensure a frictionless process and guest experience of the entire pre arrival stage during the guest journey and includes efficient and effective payment collection of...
-
Reservations Manager
6 months ago
Cape Town, South Africa The Roberts Connexion Full timeA 5* property seeks to hire a suitably experienced and qualified Reservations Manager. **Scope**: - To ensure that the highest standard of performance and service is achieved when reserving accommodation and additional services. - To manage the Junior Tour operator team - To ensure that guests receive an exceptional guest experience that goes beyond their...
-
Reservation Manager
2 weeks ago
Cape Town, South Africa Singita Full timeJob title : Reservation ManagerJob Location : Western Cape, Cape TownDeadline : December 22, 2024Quick Recommended Links Jobs by Location Job by industries Purpose The Reservations Manager is responsible for fostering a collaborative, motivated, and high-performing team culture, ensuring exceptional service standards are consistently met while achieving...
-
Reservations Manager
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeA City Centre Four Star Hotel and Conference centre is looking for a dynamic individual to join their reservations team in capacity of Reservations Manager. - Minimum Matric or an equivalent qualification. - Computer Literate with skills in Excel & Word. - Fluent in English & Afrikaans. - High initiative/self-starter/proactive and can anticipate...
-
Reservations Manager
7 months ago
Cape Town, South Africa HotelJobs.co.za Full timeGroup Reservations Manager, based in Gardens Cape Town. **Main Duties**: - Follow up on all bookings again if you don’t receive confirmation/cancellation - Answer all cellphone enquires as well as WhatsApp messages are answered on the shop cellphones. - Populate Dineplan with bookings - Make note of any booking notes stipulated by the guest i.e....
-
Reservations Manager
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeA large 4-star hotel seeks a Reservations Manager to join their team. **PRINCIPAL ACCOUNTABILITIES/ KEY RESPONSIBILITIES** - Manager and supervise the reservations department staff, ensuring that all employees are properly trained and motivated to provide excellent customer service. - Oversee the hotel’s reservation system, ensuring that it is functioning...
-
Assistant Reservations Manager
1 month ago
Cape Town, South Africa HotelJobs.co.za Full timeMinimum of 2 years in a similar role in Management. **Key Responsibilities**: - ** Reservations Management**: Assist in managing the reservations system, ensuring all bookings are accurately processed and updated in real-time. Handle inquiries and changes in reservations efficiently. - ** Customer Service**: Provide outstanding service to guests by...
-
Reservations Manager
1 month ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob Summary:The Reservations Manager is the primary sales driver and main point of contact for key accounts, while also taking charge of leading, motivating, and training the reservations team. This role is crucial to ensuring that all operations within the company are efficient and profitable, with a focus on alignment and streamlining across departments...
-
Reservations Inventory Manager
5 months ago
Cape Town, South Africa Newmark Hotels Full time**Reservations Inventory Manager** **The Rockefeller Hotel and Residence** **Job Summary** The Reservations Inventory Manager plays an integral role in the successful drive of room revenue by maximizing the hotel's room categories to achieve the hotel's budgeted Average Daily Rate (ADR) and Revenue Per Occupied Room (RevPAR) goals. This position works...