Reservations Manager
3 weeks ago
Oversee all accommodation reservation functions across multiple properties to ensure an engaged, happy and motivated team, efficient room booking, optimal room rates, and maximum occupancy.
Ensure a frictionless process and guest experience of the entire pre arrival stage during the guest journey and includes efficient and effective payment collection of accommodation and any other pre booked services.
Manage all room inventory to ensure maximum sales and revenue (zero displacement, straight line availability)
Assist with reservations as and when needed.
**Team Leadership**
Lead, mentor, and train the reservations team to ensure consistency in service standards across all properties.
Embrace and practice our values of great care, commitment and consistency towards the guest, the business and each other.
Encourage a positive and results driven environment where emotional safety, equality and inclusivity is a priority.
Evaluate team performance, provide feedback, and implement necessary training or corrective actions.
**Customer Experience**
Handle escalated customer inquiries, complaints, or special requests to ensure a positive guest experience.
Actively conduct competitor analyses and review feedback on reservation processes and implement improvements.
Proactively look for opportunities to ensure seamless and frictionless guest experiences.
Manage and co-ordinate the guest and client loyalty and appreciation strategy.
**Stakeholder Coordination**
Collaborate with other department heads, to ensure coordinated efforts in guest experience, promotions, and operational efficiency across departments.
Continuous Improvement
Stay updated with the latest trends in hotel reservation systems and processes.
Implement best practices and innovative solutions to enhance the reservations process.
**Requirements**:
A minimum of 1-2 years’ experience in hotel reservations or front office, with at least 2 years in a managerial role.
Experience with Opera Property Management system is essential
Strong leadership, and communication skills.
Well developed relationship building skills
Demonstrated ability to handle high-pressure situations and solve problems effectively.
Customer-centric mindset with a passion for delivering exceptional service.
-
Reservations Manager
2 days ago
Cape Town, South Africa Park Inn by Radisson Cape Town Newlands - Reservations Full timeEnsure the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to. Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem...
-
Reservations Manager
4 weeks ago
Cape Town, South Africa Crayon Full time**How you'll role** As the Reservations Manager in the reservations department, your role is crucial in overseeing reservations, optimising occupancy, maximising revenue, and providing an outstanding guest booking experience. This position demands excellent organisational abilities, a deep comprehension of sales tactics, and efficient team and leadership...
-
Reservations Manager
3 weeks ago
Cape Town, South Africa Totalstay Full timeThe Reservations Manager plays a pivotal role in managing reservations, ensuring optimal occupancy, revenue maximization, and delivering an exceptional guest booking experience. This role requires strong organizational skills, a keen understanding of sales strategies, and effective team / leadership management. **This is an extremely guest-centric...
-
Reservations Manager
1 week ago
Cape Town, South Africa Belmond Full timeBelmond's collection of unique hotels, trains, river cruises, and safari lodges make for some of the world's greatest travel adventures, and as Reservations Manager, you will play a key role in helping us provide exceptional experiences to our guests at our beautiful Lodges in Botswana. **Responsibilities**: - Oversee and manage reservations operations,...
-
Reservations Manager
3 weeks ago
Cape Town, South Africa HotelJobs.co.za Full time**Reservations Manager** **International Hotel Group Cape Town** **R30 145 CTC** New opportunity as Reservations Manager with an international hotel group at one of their iconic 5* properties based in the Mother City. As Reservations Manager your role will entail management of the property’s reservations functions including working closely with the...
-
Reservations Manager
1 week ago
Cape Town, South Africa Belmond Management Full timeBelmond's collection of unique hotels, trains, river cruises, and safari lodges make for some of the world's greatest travel adventures, and as Reservations Manager, you will play a key role in helping us provide exceptional experiences to our guests at our beautiful Lodges in Botswana. RESPONSIBILITIES - Oversee and manage reservations operations, working...
-
Reservations Manager
3 weeks ago
Cape Town, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - Urgent Vacancy - Reservations Manager** **Luxury Hotel - Cape Town** Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **Requirements**: - Must have Grade 12 and formal...
-
Reservations Manager
4 weeks ago
Cape Town, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - New Vacancy - Reservations Manager** **Luxury Hotel - Cape Town** Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **Requirements**: - Must have Grade 12 and formal Hospitality...
-
Reservations Manager
4 days ago
Cape Town, South Africa HotelJobs.co.za Full timeReservations Manager International Hotel Group Cape Town New opportunity as Reservations Manager with an international hotel group based at one of their iconic properties in the Mother City. As Reservations Manager your role will entail management of the property’s reservations functions including working closely with the Revenue team implementing pricing...
-
Reservations Manager
5 days ago
Cape Town, South Africa HotelJobs.co.za Full timeHospitality and Outdoor - New Vacancy - Reservations Manager Luxury Hotel - Cape Town, Western Cape Our client, a luxury hotel in Cape Town, is seeking an exceptional Reservation Manager, to provide exceptional service to their clients and provide phenomenal leadership to the reservations team. **Requirements**: - Matric essential - Diploma in...
-
Reservations Manager
3 weeks ago
Cape Town, South Africa HotelJobs.co.za Full timeAn experienced accommodation Reservations Manager is sought to oversee all accommodation reservation functions across multiple properties to ensure an engaged, happy and motivated team, efficient room booking, optimal room rates, and maximum occupancy. Ensure a frictionless process and guest experience of the entire pre-arrival stage during the guest journey...
-
Reservations Manager
1 week ago
Cape Town, South Africa Belmond Full timeAs a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking...
-
Reservations Manager
3 weeks ago
Cape Town, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - New Vacancy - Reservations Manager** **Hospitality Company - Cape Town** Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **Requirements**: - Grade 12 certificate - 2 years’...
-
Reservations Manager
1 week ago
Cape Town, South Africa Belmond Management Full timeAs a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking...
-
Reservations Manager
2 weeks ago
Cape Town, South Africa Totalstay Full timeAbout the job **Responsibilities**: Handle inbound reservations making regular bookings Manage processes involved with the profiles of arriving guests and ensures they are updated on system. Deal with agent or guest complaints relating to bookings. Build and initiate relationships with trusted corporate/leisure partners and agents Maintain agent...
-
Reservations Manager
5 days ago
Cape Town, South Africa Belmond Management Full time**Location**: South Africa, Cape Town Department: Sales & Marketing Employment type: **Experience**: At Belmond Safaris, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We know how much happens behind the scenes to make this magic happen! Often invisible to guests, the back of house team keeps...
-
Reservations Manager
6 days ago
Cape Town, South Africa Belmond Full timeAt Belmond Safaris, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We know how much happens behind the scenes to make this magic happen! Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in Maintenance, Finance or Reservations, you’ll be...
-
Reservations Manager
3 weeks ago
Cape Town, South Africa The Roberts Connexion Full timeA 5* property seeks to hire a suitably experienced and qualified Reservations Manager. **Scope**: - To ensure that the highest standard of performance and service is achieved when reserving accommodation and additional services. - To manage the Junior Tour operator team - To ensure that guests receive an exceptional guest experience that goes beyond their...
-
Reservations Manager
4 weeks ago
Cape Town, South Africa Executive Placings Full timeLeading Destination Management Company is looking for an experienced Reservations Manager to serve as a sales driver and main point for key accounts while leading and motivating the reservations team. This is a hybrid role in Cape Town. Salary is negotiable on experience plus benefits.Experience required:Experience leading a Reservations Team for at least 5...
-
Reservations Manager
4 days ago
Cape Town, South Africa Radisson Red Hotel V&A Waterfront - Human Resources Full timeAre you passionate and driven enough to fill our house? We’ve got first class roomsyour challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our Reservations Team are natural organizers, sales driven with finicky attention to detail and...