Reservations Manager

7 days ago


Cape Town, South Africa Belmond Management Full time

As a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include
- Monitor rates online and in opera and report any discrepancies to the Revenue Manager.
- Monitor Front Office activities regarding billing instructions and compliance with hotel credit policies
- Continuously improve the department’s efficient operation and provide support and guidance to the Reservations team.
- Ensure accurate records of guests’ bookings, payments, and any additional information that hotel staff might need when interacting with a guest.
- Manage tentative and confirmed reservations in the system and allocate the suitable/applicable room types.
- Liaise with

**Requirements**:
What You Bring:

- Relevant Management or field/industry related Diploma or Degree, advantageous
- 3-5 Years’ experience in a similar supervisory role
- Previous experience in reservations or sales
- Understanding of revenue management
- Excellent business acumen including delivery to strategy, statistical analysis, yield management and understanding of pricing structures
- Good communication skills, written and verbal, with the ability to operate at all levels within the organization.

**Benefits**

What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- Competitive basic salary
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other

**Location**:

- South Africa, Cape Town

Department:

- Front Office & Guest Relations

Employment type:
Experience:


  • Reservations Manager

    4 weeks ago


    Cape Town, South Africa Crayon Full time

    **How you'll role** As the Reservations Manager in the reservations department, your role is crucial in overseeing reservations, optimising occupancy, maximising revenue, and providing an outstanding guest booking experience. This position demands excellent organisational abilities, a deep comprehension of sales tactics, and efficient team and leadership...

  • Reservations Manager

    3 weeks ago


    Cape Town, South Africa Totalstay Full time

    The Reservations Manager plays a pivotal role in managing reservations, ensuring optimal occupancy, revenue maximization, and delivering an exceptional guest booking experience. This role requires strong organizational skills, a keen understanding of sales strategies, and effective team / leadership management. **This is an extremely guest-centric...

  • Reservations Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Crayon Full time

    To find out more, click Apply or head on over to Crayon to review the full spec and applyHow you'll role As the Reservations Manager in the reservations department, your role is crucial in overseeing reservations, optimising occupancy, maximising revenue, and providing an outstanding guest booking experience. This position demands excellent organisational...

  • Reservations Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa HotelJobs Full time

    **Hospitality and Outdoor New Vacancy Reservations Manager Cape Town**The Reservations Manager assists the Sales and Marketing Manager by overseeing, coordinating and directing the service, operations, logistics and activities of the Reservations Department in order to maximise Occupancy at the highest achievable Rate. Takes responsibility for the smooth and...

  • Reservations Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Crayon Full time

    How you'll roleAs the Reservations Manager in the reservations department, your role is crucial in overseeing reservations, optimising occupancy, maximising revenue, and providing an outstanding guest booking experience. This position demands excellent organisational abilities, a deep comprehension of sales tactics, and efficient team and leadership...

  • Reservations Manager

    1 month ago


    Cape Town, South Africa Belmond Full time

    Belmond's collection of unique hotels, trains, river cruises, and safari lodges make for some of the world's greatest travel adventures, and as Reservations Manager, you will play a key role in helping us provide exceptional experiences to our guests at our beautiful Lodges in Botswana. **Responsibilities**: - Oversee and manage reservations operations,...

  • Reservations Manager

    1 month ago


    Cape Town, South Africa Belmond Management Full time

    Belmond's collection of unique hotels, trains, river cruises, and safari lodges make for some of the world's greatest travel adventures, and as Reservations Manager, you will play a key role in helping us provide exceptional experiences to our guests at our beautiful Lodges in Botswana. RESPONSIBILITIES - Oversee and manage reservations operations, working...

  • Reservations Manager

    4 weeks ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Reservations Manager** **Luxury Hotel - Cape Town** Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **Requirements**: - Must have Grade 12 and formal Hospitality...

  • Reservations Manager

    3 weeks ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - Urgent Vacancy - Reservations Manager** **Luxury Hotel - Cape Town** Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **Requirements**: - Must have Grade 12 and formal...

  • Reservations Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Belmond Full time

    Belmond's collection of unique hotels, trains, river cruises, and safari lodges make for some of the world's greatest travel adventures, and as Reservations Manager, you will play a key role in helping us provide exceptional experiences to our guests at our beautiful Lodges in Botswana.Responsibilities: Oversee and manage reservations operations, working...

  • Reservations Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Protea Hotel by Marriott Franschhoek Full time

    RESERVATIONS MANAGERThe successful incumbent will be responsible for but not limited to the following:Dealing with all incoming enquiries regarding accommodation availability, rates, etc as well as taking processing and confirming these reservations in the appropriate manner as outlined in the Reservation Script Dealing with all correspondence or...

  • Reservations Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Tanya Serra Full time

    Job Posted: 01-Jun-2023 Location: Cape TownBased at a 5* Hotel in Cape Town - Manage the day-to-day functions in Groups and Touring for three 5* Lodges as well as the efficient running of the office where necessary.Drive Groups and Touring to achieve business and department goals and revenue targets.Manage service levels and response times to ensure...

  • Reservations Manager

    3 weeks ago


    Cape Town, South Africa HotelJobs.co.za Full time

    An experienced accommodation Reservations Manager is sought to oversee all accommodation reservation functions across multiple properties to ensure an engaged, happy and motivated team, efficient room booking, optimal room rates, and maximum occupancy. Ensure a frictionless process and guest experience of the entire pre-arrival stage during the guest journey...


  • Cape Town, South Africa Belmond Full time

    As a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking...

  • Reservations Manager

    3 weeks ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Reservations Manager** **Hospitality Company - Cape Town** Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **Requirements**: - Grade 12 certificate - 2 years’...

  • Reservations Manager

    3 weeks ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Oversee all accommodation reservation functions across multiple properties to ensure an engaged, happy and motivated team, efficient room booking, optimal room rates, and maximum occupancy. Ensure a frictionless process and guest experience of the entire pre arrival stage during the guest journey and includes efficient and effective payment collection of...

  • Reservations Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa HotelJobs Full time

    Hospitality and Outdoor - Urgent Vacancy - Reservations ManagerLuxury Hotel - Cape TownEnsures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.Requirements: Must have Grade 12 and formal Hospitality qualification....

  • Reservations Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Belmond Full time

    As a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you're looking to...

  • Reservations Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa HotelJobs Full time

    In short, a super opportunity for a motivated Reservations Manager to join the teamThrough diligent yield management, actively contribute towards revenue generation through effective management of the reservations system. Provide current, accurate information on both the internal reservations situation and the external climate whit which the the department...

  • Reservations Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for soliciting and managing of reservations sales-related opportunities. Manages...