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Business Software Support Assistant

2 months ago

Century City, South Africa Mazars Careers Full time

Operating within Mazars South Africa’s Quality and Risk Management

department, overseeing various software programs used by the

Assurance, Non-Assurance and other departments. The role includes,

but is not limited to:

- Application support and implementation
- Troubleshooting and problem solving
- End-user support and training/upskill

and Accounting services departments with:

- 1st and 2nd line software assistance using CaseWare Working

papers
- Implement and support the roll out of the Mazars global audit

software - ATLAS NextGen
- Implementation of approved Business software from Mazars Group,

including software/tools identified locally.
- Exploring new ideas and technological solutions identified by the

Innovation team to improve current corporate controls and

procedures

**Duties and Responsibilities**:
Provide audit and accounting personnel with 1st & 2nd level

CaseWare/Atlas support, resolving CaseWare/Atlas incidents

reported by users and escalation and follow up on unresolved

incidents with CaseWare Africa.
- Gathering resources or information to assist in resolving frequent

problems
- User provisioning and software license management;
- Training and coaching for end users
- Liaison with suppliers/software vendors for software licensing

inquiries and requirements;
- Provide support for ongoing projects and new projects the QRM

Software team will be responsible for.

**Minimum Requirements**:

- Grade 12 certification and A+/N+/MCTS certification or equivalent

thereof

Work, PowerPoint, Outlook, Microsoft Teams, SharePoint and

OneDrive
- Good knowledge of Windows 10/11 operating systems and Windows

servers
- Good understanding of basic scripting in CMD/PowerShell
- Good writing and spoken communication for the compilation of
- Possess a proactive mentality/mindset
- Offering excellent customer service with attention to detail and quality

of work
- Team player with ability to cope under pressure or setbacks
- Effective scheduling, strategic planning and time management

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