Deputy Manager/assistant Manager

3 weeks ago

Century City, South Africa Ukufunda Business Solutions Full time

Job description: The purpose of the Deputy IT Manager role is to assist the IT management team in maintaining, implementing, and improving IT system compliance, ownership of day-to-day IT support and processes adherence towards customer relationships and staff management.

Key accountabilities include but are not limited to:
**Reporting, Audit deliverables, change management, training, quality management are addressed and monitored to ensure deadlines and service levels are met and results delivered.**

To own incidents and requests to ensure completion in both the client and WNS infrastructure and IT environments.

**To ensure that policy and strategy is in compliance with defined standards and local compliance adherence.**

Ownership of Incidents and escalation and driving closure on a 24/7 basis.

**Should be able to understand Client requirement and provide appropriate solution for the same in discussion with local/functional team.**

The role will involve close coordination and project management of various internal and external technology groups to meet deliverables

**To maintain strategy in line with local/functional IT stakeholder needs and in keeping up with current best practice.**

To line manage and develop reporting IT team. Plan and priorities their workloads, set objectives, conduct appraisals and support in continuous improvement of their performance and results.

**Ensure high level of customer centricity and engagement, forming a partnership with the operations team.**

Act as a point of escalation for customers and manage their expectations.

**Ensure the alignment of technology, process, and people to business objectives**

Monitor all projects and prepare schedule of all work within required timeframe and coordinate with resource managers and supervisors to evaluate all approvals.

**Draft reports on IT Service Delivery and present the data to the Senior Management Team**

Forefront Audits and collate /provide evidence and ensure audit compliance in all areas throughout the year.

**Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences**

Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action.

**Continuously evaluate staff performance and behavior and to take the necessary corrective actions where required**

**Qualifications**

Matric

**ITIL Certified (Beneficial)**

Tertiary IT Qualification (required)

**Asset Management and Stock Control Experience (required)**

Incident Management and Change Management Experience (required)

**End-User Computing Management & Compliance Experience (including Anti-Virus, Patch-Management etc.) (required)**

At least 5+ years of experience in an IT Team Management Role (required)

Additional Info**:To be able to work on a 24/7 rotation basis if required.**

Broad general knowledge and awareness of the IT landscape (required)

**Analytical and Practical motivated self-starter. (required)**

Be an IT specialist, but also have an understanding of commercial operations. (required) **Good Communicator (required)**

Sound understanding of business processes and IT operations (required)

**Assertiveness (required)**

Good understanding of the ITIL Framework and implementation thereof (Advantageous

**Job Type**: Temporary
Contract length: 12 months

Application Deadline: 2024/03/30

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