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Junior Support Specialist
2 weeks ago
Additionally, the Junior Support Specialist assists clients with completing purchase requests, upgrade requests and returns, and frequently provides technical assistance to clients.
Primary responsibilities
- Provide appropriate support for specific solutions of the Traderoot Enterprise Platform (TEP) on clients' production environments, in line with the conditions of the client's Service Level Agreement.
- Liaise with customers daily. (This is a responsibility that will be given with time and experience.)
- Capture and process statistics.
- Perform system health checks.
- Escalate reported incidents to the appropriate teams and follow up on the status of the incidents.
- Draft incident reports together with senior team members.
- Maintain a knowledge base of information acquired during the investigation and resolution of incidents.
- Stay up to date with all TEP software updates, changes and releases.
- Become proficient in TEP commissioning and upgrade principles.
- Use the incident tracking systems (FIT system and TTS) effectively.
- Maintain the client register.
- Provide afterhours client support when and where needed (guided by senior Support Specialists).
Pay:
R15 000,00 - R20 000,00 per month
Education:
- Bachelors (preferred)
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