IT Support Technician

2 weeks ago


Century City, Western Cape, South Africa Rescume Recruitment Full time
The primary purpose of this role is to provide first line IT support to local users.

Providing hardware & software support as & when needed, whist continually working with the centralised UK IT team to deliver an excellent internal service.


Principle Duties

  • Provide timely & effective technical support to endusers via various communication channels, addressing hardware & software issues, troubleshooting, & resolving technical concerns.
  • Promote & enforce IT security policies & best practices among users, mitigating potential security risks.
  • Ensuring internal requests are logged through the appropriate IT Ticketing system & are actioned & resolved efficiently & to customer satisfaction.
  • Liaising with the Head of IT & keeping them up to date with any necessary information, identifying any common issues locally or items for improvement.
  • Keep track of IT inventory, including hardware assets & software licenses, & assist in procurement processes when needed.
  • Documenting internal procedures & improving documentation accordingly.
  • Any other Ad hoc IT related tasks depending on business needs.
  • Stay updated with the latest technology trends & advancements in IT support, suggesting improvements to enhance the efficiency & effectiveness of the support process.
  • Being a positive & friendly pointofcontact to the internal staff members.

Competencies
-
Administration:Ability to effectively record & maintain data records
-
Collaboration:Collaborate with other IT team members to address cross-functional issues & contribute to the overall improvement of IT infrastructure & operations.
-
Prioritisation:Assess & prioritise incoming support requests, ensuring urgent matters are dealt with promptly & efficiently while maintaining a queue of less critical issues for resolution

Desirables

  • Familiarity with cloud computing concepts & how Microsoft 365 leverages cloud services.
  • Knowledge of Connex One & Workbooks CRM.

Salary:
R18, R25,000.00 per month

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