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IT Support Technician
2 weeks ago
Providing hardware & software support as & when needed, whist continually working with the centralised UK IT team to deliver an excellent internal service.
Principle Duties
- Provide timely & effective technical support to endusers via various communication channels, addressing hardware & software issues, troubleshooting, & resolving technical concerns.
- Promote & enforce IT security policies & best practices among users, mitigating potential security risks.
- Ensuring internal requests are logged through the appropriate IT Ticketing system & are actioned & resolved efficiently & to customer satisfaction.
- Liaising with the Head of IT & keeping them up to date with any necessary information, identifying any common issues locally or items for improvement.
- Keep track of IT inventory, including hardware assets & software licenses, & assist in procurement processes when needed.
- Documenting internal procedures & improving documentation accordingly.
- Any other Ad hoc IT related tasks depending on business needs.
- Stay updated with the latest technology trends & advancements in IT support, suggesting improvements to enhance the efficiency & effectiveness of the support process.
- Being a positive & friendly pointofcontact to the internal staff members.
Competencies
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Administration:Ability to effectively record & maintain data records
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Collaboration:Collaborate with other IT team members to address cross-functional issues & contribute to the overall improvement of IT infrastructure & operations.
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Prioritisation:Assess & prioritise incoming support requests, ensuring urgent matters are dealt with promptly & efficiently while maintaining a queue of less critical issues for resolution
Desirables
- Familiarity with cloud computing concepts & how Microsoft 365 leverages cloud services.
- Knowledge of Connex One & Workbooks CRM.
Salary:
R18, R25,000.00 per month
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