Junior Support Specialist

3 weeks ago


Century City, South Africa Traderoot Full time

The Junior Support Specialist is responsible for assisting clients where needed and enhancing the client experience. The role involves processing complaints and issues related to products or services. Additionally, the Junior Support Specialist assists clients with completing purchase requests, upgrade requests and returns, and frequently provides technical assistance to clients.

**Primary responsibilities**
- Provide appropriate support for specific solutions of the Traderoot Enterprise Platform (TEP) on clients’ production environments, in line with the conditions of the client’s Service Level Agreement.
- Liaise with customers daily. (This is a responsibility that will be given with time and experience.)
- Capture and process statistics.
- Perform system health checks.
- Escalate reported incidents to the appropriate teams and follow up on the status of the incidents.
- Draft incident reports together with senior team members.
- Maintain a knowledge base of information acquired during the investigation and resolution of incidents.
- Stay up to date with all TEP software updates, changes and releases.
- Become proficient in TEP commissioning and upgrade principles.
- Use the incident tracking systems (FIT system and TTS) effectively.
- Maintain the client register.
- Provide after-hours client support when and where needed (guided by senior Support Specialists).

Pay: R15 000,00 - R20 000,00 per month

**Education**:

- Bachelors (preferred)



  • Century City, Western Cape, South Africa Traderoot Full time

    The Junior Support Specialist is responsible for assisting clients where needed and enhancing the client experience. The role involves processing complaints and issues related to products or services. Additionally, the Junior Support Specialist assists clients with completing purchase requests, upgrade requests and returns, and frequently provides technical...


  • Century City, South Africa BYTE ORBIT Full time

    Byte Orbit is an innovative product development company and execution partner. We build and launch awesome products for a variety of clients in the retail and fintech space. If you're looking for a company that treats you like a human, values your expertise and encourages growth - you've come to the right place! We're committed to providing a fun environment...


  • Century City, Western Cape, South Africa Insphired Recruitment Solutions Full time

    Operations Support Specialists will provide operational support to the company's system operators and business users across our portfolio of financial services platforms, reporting to the Chief Operating Officer (COO).Operational Support Specialists will also be part of the Incident Response Team, which is responsible for responding to system and security...


  • Century City, South Africa JSM Business Services Full time

    **Introduction** **Purpose of the role**: **Duties & Responsibilities** - Complex escalations whilst offering mentoring and coaching to junior colleagues in order to upskills those resources. - Provide technical resolution to the client issues raised in tickets. - Leading on specialist fourth line support, and the design, implementation and documentation of...


  • Century City, South Africa DataTech Recruitment Full time

    We are seeking a highly skilled and motivated **End-User Support Specialist** to join a team in Cape Town. As an organization committed to diversity and inclusion, they strongly encourage female applicants to apply. In this role, you will play a crucial part in managing and resolving hardware and software issues for their internal company users. Your...


  • Century City, South Africa West Coast Personnel Full time

    Published - February 7, 2024 - Location - Century City, South Africa - Category - Business - Job Type - Full-time - Salary Type - Monthly Salary - Salary - R10 000 - R12 000 Per Month **Description**: Junior First Line Support Helpdesk Operator - Century City - R10 000 - R12 000 Per Month (Full training will be provided.) Main Purpose of the Job: To...


  • Century City, Western Cape, South Africa JSM Business Services Full time

    IntroductionPurpose of the role:Duties & Responsibilities Complex escalations whilst offering mentoring and coaching to junior colleagues in order to upskills those resources. Provide technical resolution to the client issues raised in tickets. Leading on specialist fourth line support, and the design, implementation and documentation of new...


  • Century City, Western Cape, South Africa West Coast Personnel Full time

    Published February 7, 202 Location Century City, South Africa Category Business Job Type Fulltime Salary Type Monthly Salary Salary R R12 000 Per MonthDescription:Junior First Line Support Helpdesk Operator - Century City R R12 000 Per Month(Full training will be provided.)Main Purpose of the Job:To provide efficient technical support to customers. Your...


  • Century City, Western Cape, South Africa DataTech Recruitment Full time

    We are seeking a highly skilled and motivated End-User Support Specialist to join a team in Cape Town. As an organization committed to diversity and inclusion, they strongly encourage female applicants to apply. In this role, you will play a crucial part in managing and resolving hardware and software issues for their internal company users. Your expertise...


  • Century City, Western Cape, South Africa Job Crystal Full time

    A company providing secure cloud transformation by combining Microsoft cloud technology with cyber security, and managed services is looking for an End User Workspace Specialist in Cape Town.Location: Cape Town, South AfricaHours: Core UK Operational HoursDUTIES & RESPONSIBILITIES, NOT LIMITED TO:Complex escalations whilst offering mentoring and coaching to...


  • Century City, South Africa Job Crystal Full time

    A company providing secure cloud transformation by combining Microsoft cloud technology with cyber security, and managed services is looking for an End User Workspace Specialist in Cape Town. Location: Cape Town, South Africa Hours: Core UK Operational Hours **DUTIES & RESPONSIBILITIES, NOT LIMITED TO**: - Complex escalations whilst offering mentoring...


  • Century City, South Africa Spinnaker Software Full time

    **_Join a team that thrives on collaboration and will offer an environment that feels as familiar as home. We all have and support each other to reach the same goal - Excellent Customer Service! _** Our Western Cape branch is looking for someone that is keen to learn with a can-do attitude. You will provide second line specialist support and assistance to...


  • Century City, South Africa West Coast Personnel Full time

    Published - April 30, 2024 - Location - Century City, South Africa - Category - Business - Job Type - Full-time - Salary Type - Monthly Salary - Salary - R12 000 - R15 000 Per Month **Description**: **Junior Tax Assistant - Century City - R12 000 - R15 000 Per Month**: **Requirements**: Upload of supporting documents to SARS. General assistance to the tax...


  • Century City, Western Cape, South Africa Spinnaker Software Full time

    _Join a team that thrives on collaboration and will offer an environment that feels as familiar as home. We all have and support each other to reach the same goal - Excellent Customer Service _Our Century City branch is looking for someone that is keen to learn with a can-do attitude. You will provide second line specialist support and assistance to computer...


  • Century City, South Africa Vodafone Full time

    **Role purpose**: The HRBP Support Specialist plays a crucial role in assisting the ME HRBP Commercial Functions in supporting the Human Resources Business Partner (HRBP) team in the delivery of HR services to the commercial departments within the organization by providing administrative, organising, administrative and operational support to the function....


  • Century City, South Africa Charlotte Mathobela Dermatology Full time

    This is a full-time Junior Administrative assistant role located in Century City. As an administrative assistant you'll be responsible for providing general office administrative support, medical billing and data capturing, stock control and inventory as well as marketing support like social media postings and website management to ensure efficient operation...


  • Century City, South Africa Mazars Careers Full time

    An exciting opportunity has come about in our vibrant marketing and communications department, we are looking for a creative and energetic junior graphic desiger whos role would be to support the Senior Graphic Designer in creating design work and marketing collateral to all offices nationally for Mazars. **Duties and Responsibilities**: - Adhere to brand...

  • Junior IT Specialist

    3 weeks ago


    Century City, South Africa Magnus Marketing Full time

    **Responsibilities**: - Responsible for network setup & diagnostics; - Responsible for the installation of LT routers and Wi-Fi routers; - Responsible for the installation of hardware and software; - Troubleshooting and fault diagnosis. Responsible for LAN cabling with the knowledge of topology (Ethernet); **Requirements**: - Experience in wireless...

  • IT Support Technician

    3 weeks ago


    Century City, South Africa Impact Business Partnerships Full time

    Are you tech-savvy and ready to take on a role where you can make a real impact? We're on the lookout for a dynamic individual to join our team as a First Line IT Support Specialist. In this role, you'll be the go-to person for providing technical support to our local users, addressing hardware and software issues, and ensuring a seamless IT...


  • Century City, Western Cape, South Africa Charlotte Mathobela Dermatology Full time

    This is a full-time Junior Administrative assistant role located in Century City. As an administrative assistant you'll be responsible for providing general office administrative support, medical billing and data capturing, stock control and inventory as well as marketing support like social media postings and website management to ensure efficient operation...