Desk Based Account Manager

5 months ago

Sandton, South Africa Core Group Full time

At iStore Business, we want to be the force behind great work. Simple.

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

Our passion is to enable the power of Apple in the workplace, in any kind of work environment - for SMME’s or large enterprises. It’s true irrespective of industry, as we serve clients in healthcare, motor corporations, finance, legal to name a few. We deliver across the spectrum of capability, and work with Business Owners, CEO’s, CTO’s, COO’s, at the client interface, and just about every management level in-between.

**Purpose of the role**

To seek, establish and maintain strong, long-term relationships with new and existing SMB (Small and Medium Business) customers and position iStore Business as the Apple partner of choice and ultimately drive Revenue and Device Growth for iStore Business.

**Responsibility**
- Identifying and acquiring new SMB customers to understand their technology requirements, and solutions to meet their unique business goals.
- Upsell & cross-sell to existing SMB customers via base campaigns.
- Achieve monthly & quarterly unit sales and revenue targets across MacBooks, iPads and iPhones.
- Manage an efficient sales pipeline and ensure pipeline conversion.
- Ensure efficient management of sales processes, increase lead to opportunity and opportunity to sale conversion rates and manage customer updates and feedback.
- Providing expert advice to any existing and new SMB customers.
- Implement own Lead generation campaigns.
- Ensure regular communication and meetings with existing SMB base & potential SMB customers.
- Nurturing and growing relationships with SMB customers, acting as a point of contact for any issues or queries, and addressing concerns promptly, fostering trust and loyalty.
- Maintaining accurate records, tracking performance metrics on existing accounts and SMB sales including but not limited to sales forecasts, pipeline, lead management reports, etc.
- Update Salesforce timeously with lead and opportunity status.
- Monthly and Quarterly Sales Performance review presentations.
- Manage the internal processes end-to-end that are part of the delivery chain for the customer to ensure exceptional customer experience.

**Required skills and qualifications**
- Completed Matric
- Minimum 4 years Direct Sales or account management experience in the Technology ICT / Telecoms Industry.
- Minimum 2 years business to business sales experience
- Excellent solution selling, relationship, and administrative skills.
- Experience and knowledge in business-to-business (B2B) sales including negotiating and securing B2B deals.

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