Front Desk Manager

1 month ago


Sandton, South Africa HR Genie Full time
Purpose of the Job:

The ideal candidate for this role will be responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.

Key Responsibilities:
  • Assist with Club Administration as needed
  • Manage cash and maintain accurate records
  • Communicate effectively with members and staff
  • Supervise and train the Receptionist
  • Monitor access and overrides for staff and members
  • Manage Reception stock and supplies
  • Resolve member complaints in a timely and professional manner
Requirements:

To be successful in this role, the ideal candidate will possess the following skills and experience:

  • Ability to motivate and lead staff by example
  • Advanced administrative accuracy and attention to detail
  • Display friendly and efficient qualities that reflect the Planet Fitness way
  • Display uncompromising levels of honesty and integrity
  • Excellent communication and interpersonal skills
  • Intermediate PC skills and ability to learn new software
  • Ability to work flexible shifts, including evenings and weekends
  • High energy levels and a positive attitude
  • Previous experience in a front desk or welcome desk position is an advantage
  • Proven track record in managing staff, planning, organising, conflict handling and problem solving
  • Reliable transportation

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