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Hotel Front Desk Supervisor
3 weeks ago
Our client in the Hospitality industry is currently looking for a **Hotel Front Desk Supervisor**, in Johannesburg.
**Responsibilities**:
- Oversee operations, ensure exceptional guest experiences, and maintain top-notch service standards.
- Provide outstanding customer care.
- Maintain a professional, courteous demeanour.
- Handle guest enquiries and complaints efficiently.
- Respond promptly to reservations and guest concerns.
- Utilize suggestive selling techniques for room bookings.
- Supervise daily shift operations and ensure adherence to procedures.
- Train and guide front desk team, resolving issues and maintaining quality service.
- Resolve customer issues promptly for high satisfaction levels.
- Adhere to company credit policies.
- Allocate rooms based on guest preferences and special requests.
- Coordinate with other departments for seamless operations.
- Handle phone calls, wake-up calls, and messages professionally.
- Cross-check billing instructions for accuracy.
- Manage group arrivals and ensure proper payment.
- Control cash transactions and maintain personal bank.
- Assist in various duties as assigned by management.
- Ensure safety and report any suspicious activity.
- Assist all departments during busy periods.
- Schedule front desk and Switchboard shifts.
- Participate in forecast reporting.
- Manage time and attendance accurately.
- Attend required meetings.
- Maintain stock of front desk supplies and ensure equipment functionality.
- Supervise front desk team members to ensure efficient and smooth operations, producing excellent feedback and guest satisfaction.
- Provide technical support to front desk and housekeeping staff when needed.
- Act as a role model, sharing expertise and knowledge while continually inspiring front desk associates.
- Ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
- Monitor Night Audit function to ensure hotel ledgers are balanced.
- Ensure that all guests are satisfied when complaints arise. Guest Service is the number one focus in this role.
**Requirements**:
- Exceptional organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Experience in handling cash and familiarity with financial procedures.
- Knowledge of health and safety regulations in the Hospitality industry.
- Ability to handle difficult situations or guests with patience and professionalism.
- Proven track record of meeting or exceeding customer service goals or metrics.
**Remuneration**:
- Up to R17 000 per month.
**Salary**: Up to R17,000.00 per month
Ability to Commute:
- Sandton, Gauteng (required)
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