IT Service Desk Technician

3 months ago

Sandton, South Africa IDC Full time

To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking.
- Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions
- Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise, keep users informed about the status of their tickets/requests, and confirm the resolution of client issues.

**Qualification and Experience** Qualifications**
- BSc/BA in IT/Computer Science/ Information Technology or Computer Science/ IT Engineering
- A+ certificate would be an added advantage
- N+ certificate would be advantageous

**Knowledge and Skills**
- Minimum of 3- 5 years’ experience in service desk, networking and systems administration environment
- Proven experience as a help desk technician or other customer service role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English

**Roles and Responsibilities**
- IT Service Desk Technician is the first level point of contact for customers to obtain technical support.
- To install, assess, troubleshoot, maintain, and upgrade computers, all other endpoint devices such as cell phones and equipment of different types, including copiers, printers, and scanners, of all users so that they perform optimally.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Create appropriate support documentation on resolution of logs in a bid to help all users quickly by troubleshooting the problems.
- Determine the best solution, research if required, based on the issue and details provided by customers
- Recognise when process is deviating from acceptable standards and implement routine solutions to return to the required procedures and standards
- Walk the customer through the problem-solving process
- Provide 1st level support on Audio Visual queries and escalate to Service Desk Technician II or AV Technician if unable to find resolution.
- Consistently demonstrate a positive and professional attitude and collaborate with peer groups to obtain cooperation.
- Direct unresolved issues to the next level of support - IT Service Desk Technician II
- Provide accurate information on IT products, services, and assets.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and recommend possible improvements on procedures.
- Relay feedback or recommendations by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Direct unresolved issues to the next level of support

**Job Requirements** TECHNICAL COMPETENCIES**
- Strong Technical ability
- Customer Insight and Focus
- Analytical & Diagnostic Skills
- Solution Generation / Problem Solving
- Listening and Communication Skills
- Stakeholder Management
- Self-motivated and self-driven
- Adaptability & Agility

**BEHAVIOURAL COMPETENCIES**
- Negotiation & Influencing
- Planning & Organizing
- Focused
- Communication skills

Job Reference: IDC00368

  • IT Service Desk Technician

    3 weeks ago

    Sandton, South Africa TalentCru Full time

    To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking.Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutionsDevelop and deploy solutions for all computer-related problems and...

  • IT Service Desk Technician

    3 months ago

    Sandton, South Africa TalentCru Full time

    To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking. Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions Develop and deploy solutions for all computer-related problems and...

  • IT Service Desk Technician

    3 months ago

    Sandton, South Africa TalentCru Full time

    To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking. Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions Develop and deploy solutions for all computer-related problems and...

  • IT Service Desk Technician

    3 months ago

    Sandton, South Africa TalentCru Full time

    To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking.Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutionsDevelop and deploy solutions for all computer-related problems and...

  • Senior IT Service Desk Technician

    7 months ago

    Sandton, South Africa Adcorp Holdings Full time

    **Synopsis** Are you a highly motivated and skilled IT professional looking for a challenging and rewarding career? If so, the Senior Technician Service Desk position is the perfect opportunity for you. - Coordinates and assists with the preparation of reports and measurements on the services provided by the service desk. - Provide support and coaching to...

  • Senior IT Service Desk Technician

    7 months ago

    Sandton, South Africa IDC Full time

    Co-ordinates and assists with the preparation of reports and measurements on the services provided by the Service Desk - Provide support and coaching to service desk technicians on customer service and technical insights and trains and coaches all new employees on customer service, technical support and policies and procedures **Qualification and...

  • IT Service Desk Technician Ii

    3 months ago

    Sandton, South Africa IDC Full time

    To oversee the general maintenance and ensure daily operations, that meeting rooms audio and video equipment are in functional order, which includes but is not limited to projectors, cameras, speakers, and TVs - Resolving escalations and critical incidents and identifying areas creating tension, which can impact the interpersonal dynamics between service...

  • Service Desk Agent Level 1

    3 months ago

    Sandton, South Africa CENTRACOM Full time

    Service Desk Agent level 1 Job Responsibilities: - Takes telephonic calls from customers requiring technical assistance - Ensures a work ticket is opened on the internal logging system - Arranges for on-site technical assistance to be provided where necessary by generating a request to the Centracom Technicians Department - Escalates more complex problems...

  • [3 Days Left] IT SERVICE DESK TECHNICIAN II

    3 weeks ago

    Sandton, South Africa Jobted ZA C2 Full time

    - Provides 1st and 2nd level IT support across the organisation by applying a Customer First culture. - To oversee the general maintenance and ensure daily operations, that meeting rooms audio and video equipment are in functional order, which includes but is not limited to projectors, cameras, speakers, and TVs - Resolving escalations and critical incidents...

  • Service Desk Specialist

    3 days ago

    Sandton, South Africa IOCO Full time

    We are seeking a highly skilled Service Desk Specialist to join our team. As a key member of our operations department, you will be responsible for managing and coordinating communication within our service or support environment.Key Responsibilities:Ticket ManagementAdministrationReportingQuality ControlSLA ManagementDirect User CommunicationAbout You:1-2...

  • Technical Service Desk Manager

    4 days ago

    Sandton, South Africa TalentCru Full time

    Job Description:TalentCru is seeking a Technical Service Desk Manager to join our team. The successful candidate will be responsible for managing our service desk operations, ensuring that all technical issues are resolved efficiently and effectively.Key Responsibilities:Manage the service desk team, ensuring they have the necessary resources and...

  • Service Desk Analyst

    6 months ago

    Sandton, South Africa Core Group Full time

    Core Group is looking for a Service Desk Analyst to assist the group an companies within with all things related to service and desk support on operations, networking and infrastructure. **To qualify, you'll need**: - Completed Matric. - Completed degree in IT or related will be an advantage. - At least 2-3 years of experience in desk support and problem...

  • Service Desk Analyst

    6 months ago

    Sandton, South Africa Core Group Full time

    At Core Group, we’re proud to offer innovative products that meet the needs of our customers. The Core Group is a group of companies that represent the world's leading personal technology products and services in Sub-Saharan Africa. We believe in bringing products and services to people that’ll empower, enable, inspire and grow - achieved through supply...

  • Senior Service Desk Administrator

    6 months ago

    Sandton, South Africa ADvTECH Support Office Full time

    **Overall Purpose of the Job**: Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems and provides basic telephonic training on these systems when required. May...

  • Service Desk Engineer

    4 days ago

    Sandton, South Africa Jobted ZA C2 Full time

    iOCO Infrastructure Services Invites You to Explore Possibilities. We are looking for a proactive Service Desk Engineer who is passionate about delivering top-notch IT support and ensuring seamless technology experiences. Skilled in troubleshooting, resolving technical issues, and providing exceptional customer service.  What you’ll do: -...

  • IT Help Desk Specialist

    1 month ago

    Sandton, South Africa TalentCru Full time

    Job SummaryTalentCru is seeking an IT Service Desk Technician to provide technical support to internal stakeholders and customers. The successful candidate will be responsible for troubleshooting and resolving technical issues related to hardware, software, and networking.Key ResponsibilitiesTroubleshoot and resolve technical issues related to hardware,...

  • Service Desk Engineer

    3 weeks ago

    Sandton, South Africa IOCO Full time

    iOCO Infrastructure Services Invites You to Explore Possibilities.We are looking for a proactive Service Desk Engineer who is passionate about delivering top-notch IT support and ensuring seamless technology experiences. Skilled in troubleshooting, resolving technical issues, and providing exceptional customer service.  What you’ll do:Efficient...

  • Service Desk Engineer

    3 weeks ago

    Sandton, South Africa IOCO Full time

    iOCO Infrastructure Services Invites You to Explore Possibilities. We are looking for a proactive Service Desk Engineer who is passionate about delivering top-notch IT support and ensuring seamless technology experiences. Skilled in troubleshooting, resolving technical issues, and providing exceptional customer service.    What you’ll do: ...

  • IT Service Desk Agent

    2 months ago

    Sandton, South Africa Shorza Full time

    Are you ready to kickstart an exciting career where every day brings new challenges and opportunities? Shorza is on the hunt for a passionate IT Service Desk Agent to join our vibrant team in Sandton! If you love helping people and thrive in a fast-paced environment, this is the perfect role for you! **What You’ll Do**: - Be the Hero of Support: Guide...

  • X3 Service Desk Agents I

    6 months ago

    Sandton, South Africa iOCO Full time

    JOBNUMBER **iOCO03030** - CONTRACT TYPE **Contract** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking **X3 Service Desk Agents** I **to join our team. As a Service Desk Agent you'll be responsible for resolving complex technical...