IT Service Desk Technician

To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking.Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutionsDevelop and deploy solutions for all computer-related problems and...

**Synopsis** Are you a highly motivated and skilled IT professional looking for a challenging and rewarding career? If so, the Senior Technician Service Desk position is the perfect opportunity for you. - Coordinates and assists with the preparation of reports and measurements on the services provided by the service desk. - Provide support and coaching to...

To oversee the general maintenance and ensure daily operations, that meeting rooms audio and video equipment are in functional order, which includes but is not limited to projectors, cameras, speakers, and TVs - Resolving escalations and critical incidents and identifying areas creating tension, which can impact the interpersonal dynamics between service...

**A permanent position exists at our Head office in Sandton for Manager: IT Service Desk within the Information Technology Department reporting to the Head: Information Technology** **ROLE PURPOSE** - Leading a team of service desk technicians to ensure an effective, efficient and constantly developing and improving the service delivery to the internal...

**SUPPORT DESK TECHNICIAN** As a Support Desk Technician, you will be responsible for supporting end-users on various IT related issues. You’ll provide remote support to users across the country to ensure that our clients are kept up to date with new releases and security patches. You’ll also work closely with the Product Management team and design...

Service Desk Agent level 1 Job Responsibilities: - Takes telephonic calls from customers requiring technical assistance - Ensures a work ticket is opened on the internal logging system - Arranges for on-site technical assistance to be provided where necessary by generating a request to the Centracom Technicians Department - Escalates more complex problems...

Provides 1st and 2nd level IT support across the organisation by applying a Customer First culture.To oversee the general maintenance and ensure daily operations, that meeting rooms audio and video equipment are in functional order, which includes but is not limited to projectors, cameras, speakers, and TVsResolving escalations and critical incidents and...

As a Support Desk Technician, you will be responsible for supporting end-users on various IT related issues. You'll provide remote support to users across the country in order to ensure that our clients are kept up to date with new releases and security patches. You'll also work closely with the Product Management team and design teams, helping them deliver...

**Overall Purpose of the Job** Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems and provides basic telephonic training on these systems when required. May...

One of our clients, a leading IT Managed Service organization, is looking to recruit three IT Service Desk Supervisors. The main requirements for this position are the following:

**Key Responsibilities** - Lead and manage the IT Service Desk Team, including recruitment, training, and performance management. - Provide guidance, coaching, and mentorship to team members while fostering a collaborative, customer-focused culture. - Drive change management initiatives, including the implementation of new technologies and their impact on...

Core Group is looking for a Service Desk Analyst to assist the group an companies within with all things related to service and desk support on operations, networking and infrastructure. **To qualify, you'll need**: - Completed Matric. - Completed degree in IT or related will be an advantage. - At least 2-3 years of experience in desk support and problem...

Summary: Reporting to the IT Service Desk Manager, this is a highly customer focused and visible role requiring excellent communication, co-ordination, analytical and problem solving skills. The client is a law firm. **Job Description**: The Team The IT Service Desk forms part of Business services, Information Technology and provides a proactive,...

At Core Group, we’re proud to offer innovative products that meet the needs of our customers. The Core Group is a group of companies that represent the world's leading personal technology products and services in Sub-Saharan Africa. We believe in bringing products and services to people that’ll empower, enable, inspire and grow - achieved through supply...

**The Team**: The IT Service Desk forms part of Business services, Information Technology and provides a proactive, centralized first/second line on-site support service to customers in company offices (Johannesburg, Durban, Cape Town). The key focus of the team is to deliver a world class IT service to the business. **Reports to**: IT Customer Services...

**Business Unit**:Discovery Central Services **Function**:IT Service Desk Support & Administration **Date**:5 Feb 2025 **Discovery - Group Information Services / Technology Services** **Service Desk Agent: 529HELP** **About Discovery** Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest...

Service Desk Analyst required for a client site in Sandton, Gauteng. Requirements is as follows - Grade 12 Diploma in IT MCSA/MCSE Certified - Microsoft Windows 10 - Microsoft Office 2016 and Microsoft 0365 - Microsoft end Point Manager admin centre (or other Management solutions) - Apple and Android products (Tablets/Phones) - Printing solutions (desktop...

Job DescriptionWe are looking for a skilled Service Desk Specialist to join our team at Surgo HR & Training. This role involves providing technical support to customers, resolving IT-related issues, and maintaining accurate records of customer interactions.Key Responsibilities- Providing technical support to customers via phone, email, or in-person-...

**About Company** BluNova is a subsidiary of Blue Label Telecoms responsible for drawing value from its large heterogeneous corpus of data originating from multiple companies within the Blue Label group. With this data, we identify opportunities in the market and develop sustainable solutions to exploit these opportunities. We leverage scalable cloud...

**Field Service Technician job description** We are looking for an experienced, energetic and motivated Field Service Technician to join our team. As a Field Service Technician at our company, you will be responsible for ensuring proper task management in order to achieve outstanding customer satisfaction. **Field Service Technician duties and...