Service Desk Analyst
5 months ago
At Core Group, we’re proud to offer innovative products that meet the needs of our customers. The Core Group is a group of companies that represent the world's leading personal technology products and services in Sub-Saharan Africa. We believe in bringing products and services to people that’ll empower, enable, inspire and grow - achieved through supply chain management, marketing management, channel management, enterprise sales and media relations.
Core Group is looking for a Service Desk Analyst to assist the group an companies within with all things related to service and desk support on operations, networking and infrastructure.
**To qualify, you'll need**:
- Completed Matric.
- Completed degree in IT or related will be an advantage.
- At least 2-3 years of experience in desk support and problem solving.
- Experience within a large multichannel company will be beneficial.
- Experience on working with ticketing systems
- MacOS Support Essentials
- ITIL Foundation v4
- Jamf 100 experience
**Your responsibilities will include**:
Provide support to stakeholders while maintaining all Service Level Agreements (SLAs).
Respond timeously to all tickets logged.
Proactively identify and address issues.
Take responsibility and ownership of all assigned tickets.
Ensure tickets are correctly classified.
Ensure ticket priorities are correctly set.
Action all tickets professionally and in a timely manner until fully resolved.
Ensure all tickets statuses are updated timeously to avoid breach of SLA.
Provide escalation support when required.
Follow up frequently with stakeholders for all tickets placed on hold.
Work as a team ensuring all tickets are actioned accordingly as per KPA requirements.
Reduce all aged tickets
Asset Management
MacOS Support Essentials experience
ITIL Foundation v4
Jamf 100 experience
**Join Core Group for a once-in-a-lifetime opportunity**
- Get in on the ground floor of a company experiencing rapid growth
- Take ownership of meaningful work with measurable results
- Enjoy a work-life balance with flexible hybrid, remote, and in-office options
- Reap the rewards with competitive compensation and company-backed medical aid and pension plans
- Benefit from visionary leadership and mentorship
- Invest in your future with generous study leave and continuous learning opportunities
- Surround yourself with a friendly, collaborative team of top-notch individuals
- And if you're at HQ, fuel your creativity with unlimited, barista-made coffee and hot beverages.
-
Service Desk Analyst
5 months ago
Sandton, South Africa Core Group Full timeCore Group is looking for a Service Desk Analyst to assist the group an companies within with all things related to service and desk support on operations, networking and infrastructure. **To qualify, you'll need**: - Completed Matric. - Completed degree in IT or related will be an advantage. - At least 2-3 years of experience in desk support and problem...
-
IT Service Desk Technician
2 months ago
Sandton, South Africa IDC Full timeTo extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking. - Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions - Develop and deploy solutions for all computer-related problems...
-
Senior IT Service Desk Technician
6 months ago
Sandton, South Africa Adcorp Holdings Full time**Synopsis** Are you a highly motivated and skilled IT professional looking for a challenging and rewarding career? If so, the Senior Technician Service Desk position is the perfect opportunity for you. - Coordinates and assists with the preparation of reports and measurements on the services provided by the service desk. - Provide support and coaching to...
-
Senior IT Service Desk Technician
6 months ago
Sandton, South Africa IDC Full timeCo-ordinates and assists with the preparation of reports and measurements on the services provided by the Service Desk - Provide support and coaching to service desk technicians on customer service and technical insights and trains and coaches all new employees on customer service, technical support and policies and procedures **Qualification and...
-
IT Service Desk Technician
2 months ago
Sandton, South Africa TalentCru Full timeTo extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking.Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutionsDevelop and deploy solutions for all computer-related problems and...
-
IT Service Desk Technician
2 months ago
Sandton, South Africa TalentCru Full timeTo extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking. Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions Develop and deploy solutions for all computer-related problems and...
-
IT Service Desk Technician
2 months ago
Sandton, South Africa TalentCru Full timeTo extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking. Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions Develop and deploy solutions for all computer-related problems and...
-
Service Desk Agent Level 1
2 months ago
Sandton, South Africa CENTRACOM Full timeService Desk Agent level 1 Job Responsibilities: - Takes telephonic calls from customers requiring technical assistance - Ensures a work ticket is opened on the internal logging system - Arranges for on-site technical assistance to be provided where necessary by generating a request to the Centracom Technicians Department - Escalates more complex problems...
-
IT Service Desk Technician II
1 month ago
Sandton, South Africa TalentCru Full timeJob DescriptionJob Title: IT Service Desk Technician IIJob Summary: We are seeking a highly skilled IT Service Desk Technician II to join our team at TalentCru. The successful candidate will provide exceptional technical support to our customers, ensuring that their IT needs are met with efficiency and professionalism.Key Responsibilities:Provide 1st and 2nd...
-
IT Service Desk Agent
1 month ago
Sandton, South Africa Shorza Full timeAre you ready to kickstart an exciting career where every day brings new challenges and opportunities? Shorza is on the hunt for a passionate IT Service Desk Agent to join our vibrant team in Sandton! If you love helping people and thrive in a fast-paced environment, this is the perfect role for you! **What You’ll Do**: - Be the Hero of Support: Guide...
-
X3 Service Desk Agents I
5 months ago
Sandton, South Africa iOCO Full timeJOBNUMBER **iOCO03030** - CONTRACT TYPE **Contract** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking **X3 Service Desk Agents** I **to join our team. As a Service Desk Agent you'll be responsible for resolving complex technical...
-
X2 Service Desk Agent I
6 months ago
Sandton, South Africa iOCO Full timeJOBNUMBER **iOCO03143** - CONTRACT TYPE **Contract** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **X2 Service Desk Agents** I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries,...
-
X2 Service Desk Agent I
6 months ago
Sandton, South Africa IOCO Full timeiOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries, troubleshooting problems, and resolving technical issues related to hardware, software, and network...
-
X2 Service Desk Agent I
6 months ago
Sandton, South Africa IOCO Full timeiOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries, troubleshooting problems, and resolving technical issues related to hardware, software, and network...
-
IT Service Desk Technician Ii
2 months ago
Sandton, South Africa IDC Full timeTo oversee the general maintenance and ensure daily operations, that meeting rooms audio and video equipment are in functional order, which includes but is not limited to projectors, cameras, speakers, and TVs - Resolving escalations and critical incidents and identifying areas creating tension, which can impact the interpersonal dynamics between service...
-
Front Desk Associate
4 weeks ago
Sandton, South Africa ANEW Recruitment Full timeWe are seeking a skilled Front Desk Associate to provide exceptional customer service and ensure a seamless check-in experience for our guests. Key responsibilities include accurately processing transactions, handling guest inquiries, and maintaining a clean and organized front desk area.The ideal candidate will be based in Gauteng, Pretoria, Hatfield, and...
-
Mandarin Junior Service Desk Agent
5 months ago
Sandton, South Africa Jai Search Consultancy Full time**Are you a dynamic individual with a passion for communication and a knack for speaking fluent Mandarin?** As an IT Service Desk Agent, you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. **Requirements**: - Speak, read and write Mandarin fluently **Duties**: -...
-
Italian Junior Service Desk Agent
5 months ago
Sandton, South Africa Jai Search Consultancy Full time**Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian?** As an IT Service Desk Agent, you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. **Requirements**: - Speak, read and write Italian fluently **Duties**: -...
-
German Junior Service Desk Agent
5 months ago
Sandton, South Africa Jai Search Consultancy Full time**Are you a dynamic individual with a passion for communication and a knack for speaking fluent German?** As an IT Service Desk Agent, you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. **Requirements**: - Speak, read and write German fluently **Duties**: -...
-
Hotel Front Desk Supervisor
5 months ago
Sandton, South Africa Insphired Recruitment Solutions Full timeOur client in the Hospitality industry is currently looking for a **Hotel Front Desk Supervisor**, in Johannesburg. **Responsibilities**: - Oversee operations, ensure exceptional guest experiences, and maintain top-notch service standards. - Provide outstanding customer care. - Maintain a professional, courteous demeanour. - Handle guest enquiries and...