Technical Support Administrator

3 months ago


Southern Suburbs, South Africa MVIA Full time

We are searching for a Technical Support Administrator to provide internal and external desktop support.

**ROLE REQUIREMENTS**

**ROLE RESPONSIBILITIES**

All functions and duties related to the position include, but are not limited to the following:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and resolving queries.
- Configuring system changes.
- Liaising with internal customers to quickly get to the root of their problem.
- Providing timely and accurate feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Providing support to internal and external parties.
- Managing multiple cases at one time with excellent knowledge of all systems.
- Testing and evaluating new system and changes.
- Reporting system issues/bugs found.
- Carry out technical solutions where required.
- Follow up with support tickets outstanding and liaising with external parties.

**Requirements**:
**QUALIFICATION AND SKILLS**
- Matric Certificate.
- 1 - 2 years of experience as in technical support or similar role.
- Reliable internet connection for remote work. (if required)
- Project management experience is preferred.
- Good attention to detail and ability to show initiative.
- Willing to work flexibly and with enthusiasm.
- Ability to communicate effectively with a wide variety of people in a professional manner whether it be face to face, telephonically or written communication.Previous experience with the technologies below would also be beneficial:

- Office 365
- Microsoft windows software and packages
- Ticketing systems
- Dialer experience
- Parameter setup and functions
- Flow mapping and design



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