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German Speaking Support Specialist
3 months ago
Duties and responsibilities
- Providing in-depth technical support for smartphones, tablets, wearables and other devices.
- Assisting customers with software issues, hardware malfunctions, connectivity problems, and other technical difficulties.
- Guiding customers through the initial setup of their devices.
- Assist with general inquiries, product support and troubleshooting via phone, e-mail, chat or tickets.
- Helping customers manage their accounts, including password resets, account recovery, and billing inquiries.
Requirements - Fluent in German B2
- 2 years Customer Services experience as a German Consultant
- Grade: 12
- Must be credit and criminal clear
- Technical support experience -Desirable