Technical Specialist

5 months ago


Southern Suburbs, South Africa Homechoice Full time

homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

**What you will love doing in this role**

**Operational support**
- Complete service requests/incidents/tasks logged on the Service desk timeously
- Keep the business constantly updated when incidents arise, the duration thereof and the resolution

**Operational procedures**
- Adhere and contribute to Technical Services procedures
- Complete documentation as required (Technical and Corporate e.g. Incident Reports)

**General**
- Maintain retail and finance security controls
- Participate in standby, weekend and public holiday rosters and perform after-hours work as and where required

**What you'll need to do this role**
- Diploma
- Service Desk and or Desktop Support Experience
- ITIL certification and /or experience
- Comptia Certifications such as A+ and N+
- Microsoft Certifications such as MCSA

**Behaviours we love**
- Wow my **customer**
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- treat the business as **my own**
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- play as a **team**
- Be helpful
- Be inclusive
- Find the fun


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