Community Manager

7 months ago

Camps Bay, South Africa Career Custodians Full time

Discover Village N Life, a beacon in Tourism and Hospitality Mastery, nestled in the enchanting embrace of Camps Bay. Beyond conventional hotels, we craft unforgettable experiences, inviting you to a haven of career growth and irresistible rewards. Join us to redefine hospitality, where every staff member is a crucial part of our success story. Village N Life: where careers flourish and extraordinary experiences unfold. Welcome to a sanctuary that goes beyond expectations.

Join us at Village N Life, where we invite you to embark on a transformative journey as our Community Manager extraordinaire, stationed in the vibrant community of Camps Bay. Here, we don't just cultivate connections; we foster the very essence of unity and engagement. As the steward of our online havens, you'll be the architect of digital conversations and the guardian of a thriving virtual community. Your role extends beyond moderation—it's a canvas for crafting extraordinary experiences. Embrace the fusion of strategy and creativity, where every post and interaction tells a story of community excellence. We're thrilled to have you as a vital architect of our thriving online oasis. Welcome to a place where your community dreams take root, and your impact blossoms.

Minimum Requirements:

- Minimum of 2 years hospitality experience
- Experience in Hosting events
- Experience in brand building and management
- Experience in a similar position will be advantageous

**Skills**:

- Decision-making and problem-solving
- Creative and critical thinking
- Leadership
- Time management
- Networking skills
- Excellent communication
- Attention to detail
- Coaching and mentoring

Main Requirements of the Position:

- Develop and update customer value propositions for the LC.
- Drive LC membership sign-ups through various communication and sales channels.
- Implement return and retention strategies to keep LC members active.
- Create strategic special offers and deliver direct marketing offers.
- Maintain databases for regulars, VIPs, and DOT Sales & Marketing.
- Collaborate with the VNL Marketing & Sales team for key events and groups.
- Execute sales and marketing strategies for membership growth and revenue generation.
- Maintain LC and Guest CRM database in OPERA.
- Regularly clean and update databases.
- Communicate events and special offers to members.
- Manage member communications, renewals, and terminations.
- Report and manage LC sign-on and sales performance.
- Design and implement incentives for LC sign-on.
- Attend LC Club member events and address member queries.
- Ensure delivery standards meet member and property partner expectations.
- Resolve escalated member queries and maintain good relationships.
- Communicate community offers to new members.
- Ensure overall well-being of members and property partners.
- Address guest complaints within the department.
- Ensure VIP guests receive appropriate greetings.
- Upsell F&B, accommodation, and tourism services.
- Maintain website updates and high service quality.
- Monitor food service standards and handle food complaints.
- Collaborate on events and aesthetics at Sandy B.
- Engage in community initiatives and brand promotion.
- Build relationships with stakeholders and seek growth opportunities.
- Attend and participate in club events, tournaments, and meetings.
- Ensure adherence to brand standards and a positive brand reputation.
- Manage administration tasks, including handling guest opinions and complaints.
- Evaluate public guest opinions on platforms like TripAdvisor.
- Investigate and address guest complaints within the department.
- Maintain accurate procedures and documentation for department staff.
- Foster a welcoming and inclusive environment for members and guests.
- Act as the primary point of contact for member inquiries, concerns, and feedback.
- Lead the design team from concept to construction documentation.
- Conduct on-the-job training and coaching sessions.
- Ensure recruitment procedures are followed for an efficient and skilled team.
- Complete HR status forms and conduct timely probationary and performance reviews.
- Maintain accurate attendance records and uphold uniform standards.
- Ensure fair and equitable discipline is applied.
- Further own knowledge of management methods and principles.
- Be available for relief management and contribute to upgrading management standards and maintenance procedures.

Application Process:

  • Community Ambassador

    7 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company based in the beautiful Western Cape. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you. An exciting opportunity exists for a Community Ambassador to join our team in Camps Bay. The Community...

  • Traffic Manager

    7 months ago

    Camps Bay, South Africa Tych Business Solutions Full time

    **Job ID**: 83822**Date Posted**: Posted 4 hours ago**Location**: Camps Bay**Job Title**: TRAFFIC MANAGER - CAMPS BAY - WESTERN CAPE Position Overview: 1. Campaign Coordination: Manage the flow of marketing projects from inception to completion, ensuring all tasks are completed on time and within scope. 2. Resource Allocation: Work closely with...

  • Traffic Manager

    9 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    Join our dynamic marketing team at Village N Life as a Traffic Manager! We are a fast-growing company dedicated to delivering innovative and impactful marketing solutions to our properties and products. As we expand our reach and enhance our services, we are seeking a skilled and motivated Traffic Manager to streamline our marketing operations and ensure...

  • General Manager

    2 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    **Job Title**: Restaurant General Manager **Location**: Cape Town **Job Type**: Full-Time, Permanent (Immediate Start) **About Us**: **Sweetheart of the Rodeo**, a restaurant group that includes the brand new Harry's Beach in Camps Bay, Grand Pavilion, Sevruga, and Fancy Franks. We are known for delivering exceptional beachside dining experiences,...

  • General Manager

    3 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    **Job Title**: Restaurant General Manager **Location**: Camps Bay, Cape Town **Job Type**: Full-Time, Permanent (Immediate Start) **About Us**: Harry’s Beach is an exciting new restaurant opening in Camps Bay, part of **Sweetheart of the Rodeo**, a restaurant group that includes our sister restaurants Grand Pavilion, Sevruga, and Fancy Franks. We are...

  • Pass Manager

    3 months ago

    Camps Bay, South Africa Camps Bay Kitchens Full time

    Are you passionate about delivering exceptional dining experiences? Do you thrive in a fast-paced, high-end restaurant environment? We are seeking a dedicated and experienced **Pass Manager** to join our team at an exclusive grill house in the heart of Camps Bay. **Key Responsibilities**: - Oversee the pass area to ensure the timely and accurate...

  • Project Manager

    7 months ago

    Camps Bay, South Africa Specd Full time

    **JOB DESCRIPTION*** **Job Title**: Project Manager **Employment Type**: Contract (Independent Contractor for duration of the project) **Job Location**: Cape Town **Responsibilities**: - **Planning**: Creating a project plan, identifying goals, setting timelines, budgeting, and resource allocation. - ** Coordinating**: Working with contractors,...

  • Hotel Manager

    1 week ago

    Camps Bay, South Africa Finovate Full time

    Our client in the hospitality industry, is looking for a **Manager** for their boutique hotel in **Camps Bay**. They are looking to employ an **experienced** and **dynamic** person to start working as soon as possible. **Requirements**: - At least 5+ years working experience in a similar position. - An excellent command of the English language (written...

  • Restaurant Manager

    3 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    **Job Title**: Junior Restaurant Manager **Location**: Camps Bay, Cape Town **Job Type**: Full-Time, Permanent (Immediate Start) **About Us**: Harry’s Beach is an exciting new restaurant opening in Camps Bay, part of **Sweetheart of the Rodeo**, a restaurant group that includes our sister restaurants Grand Pavilion, Sevruga, and Fancy Franks. We are...

  • Social Media Manager

    9 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    **Social Media Manager Village n Life** **Responsibilities**: **Social Media Strategy**: Develop and execute a comprehensive social media strategy aligned with Village n Life's goals and target audience. Stay up-to-date with industry trends, platform updates, and emerging social media tools. **Content Creation**: Create high-quality, engaging content for...

  • General Manager

    4 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    **URGENT** We are seeking a Seasoned General Manager to lead our clients High energy driven establihsment based in Camps Bay Requirements and Responsibilites PRIMARY RESPONSIBILITIES - Demonstrate the ability to grow the business by generating consistent year-over-year entrée count growth. - Manage the business in a sustainable manner that meets or...

  • Operations Manager

    7 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    **Minimum Requirements** **QUALIFICATION**: Grade 12 ***Qualification in Hospitality and Tourism Industry not essential, but preferred. **EXPERIENCE**: Minimum of 1-year experience in the same or similar position Basic OPERA System Knowledge Strong administrative functions Expertise in food & Beverage (advantageous) **Main...

  • Direct Reservations Manager

    7 months ago

    Camps Bay, South Africa Tych Business Solutions Full time

    **Job ID**: 83623**Date Posted**: Posted 1 hour ago**Location**: Camps Bay**Job Title**: DIRECT RESERVATIONS MANAGER - CAMPS BAY - WESTERN CAPE MINIMUM REQUIREMENTS - QUALIFICATION: Applicable Tertiary Qualification will be advantageous - EXPERIENCE: Minimum of 2 years’ experience in the same or similar position in a luxury hotel sector Familiar with all...

  • Facilities Manager

    7 months ago

    Camps Bay, South Africa Tych Business Solutions Full time

    **Job ID**: 67277**Date Posted**: Posted 21 hours ago**Location**: Camps Bay**Job Title**: FACILITIES MANAGER - CAMPS BAY - WESTERN CAPE **SUMMARY** To maintain all aspects of the property in good, clean, working conditions, through a preventative maintenance programme. **MINIMUM REQUIREMENTS** QUALIFICATION: Grade 12 or equivalent Diploma/Certificate...

  • Junior SPA Manager

    8 months ago

    Camps Bay, South Africa Tych Business Solutions Full time

    The host is responsible for the effective administration of the front desk and reception area. You will also support the Spa Manager and the front desk coordinator. Your duties will also include doing the bookings and scheduling and corresponding with guests, and welcoming them to the spa with refreshments. - Communicate any problem areas to Spa Manager -...

  • Service Manager

    7 months ago

    Camps Bay, South Africa Tych Business Solutions Full time

    **Job ID**: 67560**Date Posted**: Posted 5 hours ago**Location**: Camps Bay**Job Title**: SERVICE MANAGER - CAMPS BAY - WESTERN CAPE **SUMMARY** Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production,...

  • Bar Manager

    9 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    Elevate Your Career as a Bar Manager in Camps Bay! Are you a visionary leader with a passion for mixology and a flair for creating unforgettable experiences? We are seeking an exceptional Bar Manager to lead our vibrant team at a prestigious establishment in the picturesque Camps Bay area. As the Bar Manager, you'll have the opportunity to: Craft...

  • Wellness Manager

    6 days ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    Our beautiful Spa in Camps Bay is looking for a Wellness Manager. The spa is located on the beachfront and has beautiful views of the ocean. You will be responsible for 2 spa’s at 2 properties, both located in Camps Bay. The Wellness Manager is responsible for the overall effective and efficient running of the spa at all properties allocated to you....

  • Leisure Club Members Manager

    9 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company based in the beautiful Western Cape. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you. An exciting opportunity exists for a Community Ambassador to join our team in Camps Bay. The Community...

  • Bar Manager

    3 months ago

    Camps Bay, South Africa HotelJobs.co.za Full time

    **Job Title**: Bar Manager **Location**: Camps Bay, Cape Town **Job Type**: Full-Time, Permanent (Immediate Start) **About Us**: Harry’s Beach is an exciting new restaurant opening in Camps Bay, part of **Sweetheart of the Rodeo**, alongside our sister restaurants Grand Pavilion, Sevruga, and Fancy Franks. We are seeking a skilled Bar Manager to lead our...