Community Manager

5 months ago

Camps Bay, South Africa Career Custodians Full time

Discover Village N Life, a beacon in Tourism and Hospitality Mastery, nestled in the enchanting embrace of Camps Bay. Beyond conventional hotels, we craft unforgettable experiences, inviting you to a haven of career growth and irresistible rewards. Join us to redefine hospitality, where every staff member is a crucial part of our success story. Village N Life: where careers flourish and extraordinary experiences unfold. Welcome to a sanctuary that goes beyond expectations.

Join us at Village N Life, where we invite you to embark on a transformative journey as our Community Manager extraordinaire, stationed in the vibrant community of Camps Bay. Here, we don't just cultivate connections; we foster the very essence of unity and engagement. As the steward of our online havens, you'll be the architect of digital conversations and the guardian of a thriving virtual community. Your role extends beyond moderation—it's a canvas for crafting extraordinary experiences. Embrace the fusion of strategy and creativity, where every post and interaction tells a story of community excellence. We're thrilled to have you as a vital architect of our thriving online oasis. Welcome to a place where your community dreams take root, and your impact blossoms.

Minimum Requirements:

- Minimum of 2 years hospitality experience
- Experience in Hosting events
- Experience in brand building and management
- Experience in a similar position will be advantageous

**Skills**:

- Decision-making and problem-solving
- Creative and critical thinking
- Leadership
- Time management
- Networking skills
- Excellent communication
- Attention to detail
- Coaching and mentoring

Main Requirements of the Position:

- Develop and update customer value propositions for the LC.
- Drive LC membership sign-ups through various communication and sales channels.
- Implement return and retention strategies to keep LC members active.
- Create strategic special offers and deliver direct marketing offers.
- Maintain databases for regulars, VIPs, and DOT Sales & Marketing.
- Collaborate with the VNL Marketing & Sales team for key events and groups.
- Execute sales and marketing strategies for membership growth and revenue generation.
- Maintain LC and Guest CRM database in OPERA.
- Regularly clean and update databases.
- Communicate events and special offers to members.
- Manage member communications, renewals, and terminations.
- Report and manage LC sign-on and sales performance.
- Design and implement incentives for LC sign-on.
- Attend LC Club member events and address member queries.
- Ensure delivery standards meet member and property partner expectations.
- Resolve escalated member queries and maintain good relationships.
- Communicate community offers to new members.
- Ensure overall well-being of members and property partners.
- Address guest complaints within the department.
- Ensure VIP guests receive appropriate greetings.
- Upsell F&B, accommodation, and tourism services.
- Maintain website updates and high service quality.
- Monitor food service standards and handle food complaints.
- Collaborate on events and aesthetics at Sandy B.
- Engage in community initiatives and brand promotion.
- Build relationships with stakeholders and seek growth opportunities.
- Attend and participate in club events, tournaments, and meetings.
- Ensure adherence to brand standards and a positive brand reputation.
- Manage administration tasks, including handling guest opinions and complaints.
- Evaluate public guest opinions on platforms like TripAdvisor.
- Investigate and address guest complaints within the department.
- Maintain accurate procedures and documentation for department staff.
- Foster a welcoming and inclusive environment for members and guests.
- Act as the primary point of contact for member inquiries, concerns, and feedback.
- Lead the design team from concept to construction documentation.
- Conduct on-the-job training and coaching sessions.
- Ensure recruitment procedures are followed for an efficient and skilled team.
- Complete HR status forms and conduct timely probationary and performance reviews.
- Maintain accurate attendance records and uphold uniform standards.
- Ensure fair and equitable discipline is applied.
- Further own knowledge of management methods and principles.
- Be available for relief management and contribute to upgrading management standards and maintenance procedures.

Application Process:

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