General Manager

2 months ago

Camps Bay, South Africa HotelJobs.co.za Full time

**URGENT** We are seeking a Seasoned General Manager to lead our clients High energy driven establihsment based in Camps Bay

Requirements and Responsibilites

PRIMARY RESPONSIBILITIES
- Demonstrate the ability to grow the business by generating consistent year-over-year entrée count growth.
- Manage the business in a sustainable manner that meets or exceeds agreed upon financial and other business goals, while adhering to all of the brands standards and core values.
- Attain a level of top-line sales performance that ranks as #1 in your market place competitive set.
- Communicate a clear direction to your team by understanding the business’ strengths, weaknesses and opportunities.
- Empower your team with a consistent mission regarding cafe goals to achieve desired results.
- Work cross-functionally so that your team executes all systems and processes to consistently deliver all products and services to brand standards.
- Build a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the cafe.
- Champion change, ensuring all local and company initiatives are implemented successfully.
- Foster an environment of customer advocacy in which all team members put the guest first in every situation.
- Set standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
- Attract and retain the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
- Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
- Actively nurture your team’s development and advancement along well-defined career paths.
- Consistently demonstrate that you have an enduring passion for your own continuous learning and professionaldevelopment.
- This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigne

REQUIREMENTS EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
- Bachelor’s Degree in HRM or Culinary preferred. SKILLS
- Strong leadership and interpersonal skills
- Must possess strong communication and listening skills, excellent speaking, reading and writing.
- Comprehend and use technical or professional language, either written or spoken,to communicate complex ideas.
- Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
- Multiple language abilities a plus, fluency in English required.
- Genuine enthusiasm and aptitude for serving people
- Excellent verbal and written communication skills
- High level of business acumen and common sense
- Demonstrates strong problem solving skills through ability to diagnose and implement solutions PHYSICAL DEMANDS
- Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods oftime.
- Ability to sit for extended periods oftime.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Ability to travel via auto or airplane for long periods oftime.

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