Operations Manager

5 months ago

Camps Bay, South Africa HotelJobs.co.za Full time

**Minimum Requirements**

**QUALIFICATION**: Grade 12

***Qualification in Hospitality and Tourism Industry not essential, but

preferred.

**EXPERIENCE**: Minimum of 1-year experience in the same or similar position

Basic OPERA System Knowledge

Strong administrative functions

Expertise in food & Beverage (advantageous)

**Main Responsibilities**

**Administration**
- Oversee daily administrative and clerical activity in office.
- Maintains records of maintenance and other facilities functions.

**Coordination**
- Receives requests for building or equipment maintenance.
- Assign technicians or specialists to repair equipment as necessary.
- Acts as liaison between different company departments to ensure that problems are appropriately resolved.
- Coordinates and manages schedules and calendar for facilities department.
- Ensure appropriate follow up with departments and staff.
- Provide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with mínimal disruption.

**Operations**
- Minimum of 2 duty manager shifts per month to ensure full understanding of operations.
- Assist in maintenance, front office and housekeeping departments as per operational requirements.
- Summarise guest feedback from Centricity, Trip Advisor and Flash feedback cards to plan, communicate and action residential/facilities work needed in the properties.
- Obtain quotes and meet with suppliers.
- Ensure only approved suppliers used.
- Update of supplier list.
- Continues research and development and visits to trade related shows and shops.
- Back up for Residential specialist/ Group Operation Manager
- Assist in compiling Interior & Condition Survey, including execution
- Filling the gap between residential and facilities.
- Capture and submit project management.
- Assist with insurance matters.
- Placing of orders.
- Assess communicate and provide feedback on products and specifications.
- Update body corporate permanent files
- Assist with winter planning & projects
- Recognize operational residential challenges and assist with research and solutions
- Updating of master inventory costs
- Assist in creating residential modules
- Assist in updating residential manual

**Training and Development**
- Ensure residential/ property induction manual is up to date and introduced to all new staff
- Residential modules are developed and part of the staff training

**Financial**
- Assist Residential Specialist/ Group Operations Manager with functional administrative duties.
- Ensure weekly reporting of residential targets and actual numbers reported.
- Submit project management to financial controller/manager on a weekly basis.
- Submit purchase orders and invoices to creditors twice a week.
- Ensure Residential targets are met.
- Assist in placing orders and filing.

**Management Support**
- Assist Facility Management & Residential Team with tactical planning for the team’s goals and objectives.
- Provide facility specific assistance to the project / maintenance management team as needed or requested.
- Manage and maintain small facility management tasks as assigned.
- Devise new ways to improve efficiency of office work and facilities services.

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